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Delivery Hero
last mo.

Product Operations Specialist(m/w/x)

Berlin
Full-timeOn-siteExperienced

Description

In this role, you will manage bug triage and operational workflows while advising stakeholders on product usage. Your day-to-day responsibilities will include analyzing metrics, coordinating localization efforts, and supporting mobile releases to enhance overall operational efficiency.

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Requirements

  • 4-6 years in Product Operations, Program Coordination, or Technical Support
  • Comfort with Jira, Confluence, Miro, API debugging tools (Charles/Proxyman), SQL, and log tools
  • Ability to identify root causes and recognize patterns
  • Skilled at engaging cross-functional stakeholders
  • Effective collaboration with Engineering, Product, and regional teams
  • Ability to prioritize and manage multiple requests reliably

Work Experience

4 - 6 years

Tasks

  • Manage daily bug triage in the Home domain
  • Assess severity and route issues
  • Report on key operational metrics like TTFR and SLA adherence
  • Identify trends in recurring defects and propose improvements
  • Manage operational requests intake and enforce SLA expectations
  • Create and maintain SOPs, documentation, templates, and FAQs
  • Coordinate localization workflows with markets, vendors, and engineering teams
  • Support mobile release management by maintaining calendars and tracking progress
  • Flag risks in release management
  • Report recurring issues to Product and Engineering teams
  • Support upstream improvements
  • Clarify missing details in dependency management
  • Flag timing or ownership conflicts in planning

Tools & Technologies

JiraConfluenceMiroCharlesProxymanSQL

Languages

EnglishBusiness Fluent

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