Description

As a Principal Workflow Architect, you will guide clients in implementing ServiceNow's CRM solutions, focusing on enhancing operational efficiency and delivering best-practice solutions. This role involves leading workshops, overseeing project delivery, and mentoring teams while collaborating on innovative service offerings.

Requirements

• •Minimum of 8 years in consulting, configuration, and implementation of complex technologies
• •Proficiency in creating architectural designs, solution presentations, and integration strategies
• •ServiceNow certifications for Customer Service Management and Sales Order Management Implementation Specialist
• •Certified System Administrator within 60 days
• •Certified Implementation Specialist – CSM, SOM & TSOM within 90 days
• •Certified Technical Architect within first year
• •Experience in leveraging AI in work processes, decision-making, or problem-solving
• •Ability to influence senior leaders and stakeholders
• •Proven track record in designing and implementing CSM solutions

Tasks

• •Lead workshops to assess current processes
• •Design and deliver ServiceNow solutions for long-term success
• •Advise clients on leveraging ServiceNow Platform capabilities
• •Act as the primary technical liaison for projects
• •Oversee technical delivery for CSM and SOM implementations
• •Define and architect detailed technical solutions
• •Conduct technical onboarding with clients
• •Perform hands-on development on the ServiceNow platform
• •Serve as an escalation point for technical issues
• •Mentor developers and consultants on best practices
• •Collaborate with pre-sales team to scope complex engagements
• •Contribute to webinars and whitepapers showcasing expertise
• •Engage with product teams to provide feedback on features
• •Participate in go-to-market strategies for new offerings

Tools & Technologies