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ServiceNow
28d ago

Principal Technical Consultant - CRM & Industry Workflows(m/w/x)

München
Full-timeOn-siteSenior
AI/ML

Description

In this role, you will guide clients through the implementation of ServiceNow's CRM solutions, ensuring technical excellence and alignment with business needs. Your expertise will drive customer service transformation and enhance operational efficiency.

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Requirements

  • •Fluency in German and English
  • •Experience in integrating AI into work processes
  • •Minimum of 8 years in consulting and implementation of complex technologies
  • •Proven track record in designing and implementing CSM and FSM or SOM solutions
  • •Experience in Financial Services and/or Telecommunications
  • •Experience in Customer Service Management, Field Service Management and/or Sales Order Management
  • •Ability to influence senior leaders and stakeholders
  • •Proficiency in creating architectural designs and integration strategies
  • •ServiceNow certifications for CSM and FSM Implementation Specialist
  • •Certified System Administrator
  • •Certified Application Developer
  • •Certified Implementation Specialist – CSM, FSM
  • •Certified Technical Architect
  • •Salesforce Service Cloud Consultant
  • •Salesforce CTA
  • •Salesforce Field Service Lightning

Work Experience

8 years

Tasks

  • •Act as the primary technical liaison for projects
  • •Oversee technical delivery for CSM and FSM or SOM implementations
  • •Define and architect detailed technical solutions
  • •Lead technical onboarding with clients
  • •Assess existing processes and platform configurations
  • •Perform hands-on development on the ServiceNow platform
  • •Utilize Flow Designer, REST, JavaScript, HTML, CSS, and SSO
  • •Serve as an escalation point for technical issues
  • •Implement efficiencies and resolve critical path challenges
  • •Mentor developers and consultants on best practices
  • •Ensure alignment with client requirements and ServiceNow best practices
  • •Partner with the pre-sales team to scope complex service engagements
  • •Contribute to webinars, whitepapers, and community groups
  • •Engage with ServiceNow product teams for feedback and insights
  • •Participate in go-to-market strategies for new service offerings

Tools & Technologies

ServiceNowSalesforce Service CloudSalesforce Field Service Lightning

Languages

German – Business Fluent

English – Business Fluent

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