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CHCharles River Development

Post Production Support Specialist(m/w/x)

Frankfurt am Main
Full-timeOn-siteExperienced

Post-go-live support and application tuning for enterprise investment management software. 3-5 years financial industry consultancy or software vendor experience required. Flexible work program, generous medical care.

Requirements

  • 3-5 years experience in financial industry consultancy or software vendor
  • Experience leading Front, Middle or Back Office Investment Management systems implementation/support
  • Experience implementing or supporting Front, Middle or Back Office Investment Management systems
  • Strong industry knowledge across multiple asset classes
  • Navigating CRD/Alpha eco-system
  • Establishing relationships with internal supporting teams
  • Minimum 5 years experience implementing or supporting mission-critical financial solutions
  • Experience implementing or supporting financial system in bank, hedge fund, asset manager, or wealth management firm
  • Hands-on experience implementing or supporting investment management software
  • Experience implementing or supporting order management and compliance system
  • Substantive knowledge in fixed income or equity financial instruments
  • Understanding of investment management or wealth management workflows
  • Understanding of derivatives and FX instruments
  • Understanding of multi-tier technical architectures
  • Understanding of relational database structures
  • Familiarity with SQL
  • Familiarity with FIX
  • Familiarity with reporting tools
  • Strong record of customer service
  • Understanding customer needs
  • Building effective customer relationships
  • Conveying plans, issues and concerns clearly to clients and team members
  • Influencing key decision makers internally and externally
  • Customer driven
  • Teamwork skills
  • Focus on providing high quality service
  • Strong time management skills
  • Ability to manage multiple projects in parallel
  • Strong problem solving skills
  • Strong analytical skills
  • Degree in business or technical field
  • Advanced degree or industry certification (e.g., CFA) is a strong plus

Tasks

  • Support customers post go-live
  • Define new client requirements
  • Configure and tune the application
  • Train users on CRIMS
  • Test workflows
  • Resolve application issues
  • Liaise with technical support and product teams
  • Troubleshoot application issues
  • Determine optimal configuration
  • Navigate the CRD/Alpha eco-system
  • Establish relationships with internal teams
  • Analyze and evaluate requirements issues
  • Provide product expertise and guidance
  • Educate customers on CRIMS methodologies
  • Advise on best practices
  • Evaluate customer requirements
  • Identify potential enhancements
  • Document product improvements
  • Maintain a client issues list
  • Report status updates
  • Train users on existing workflows
  • Gather requirements for new asset classes
  • Gather requirements for new security types
  • Gather requirements for new business lines
  • Document requirements
  • Assign dedicated resources
  • Contribute to software quality
  • Communicate defects clearly
  • Support defect resolution
  • Validate fixes
  • Identify errors in documentation
  • Suggest documentation improvements

Work Experience

  • 3 - 5 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • SQL
  • FIX
  • CRD/Alpha

Benefits

Healthcare & Fitness

  • Generous medical care

Other Benefits

  • Insurance plans

Retirement Plans

  • Savings plans

Flexible Working

  • Flexible Work Program
  • Work-life balance tools
  • Flexible work-life support

Learning & Development

  • Development programs
  • Educational support

Informal Culture

  • Great work environment

Purpose-Driven Work

  • Paid volunteer days

Social Impact

  • Matching gift program

Career Advancement

  • Employee networks
  • Inclusive development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Charles River Development and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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