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AG
Agicap
3mo ago

Partner Implementation Manager(m/w/x)

Berlin
Full-timeOn-siteExperienced

Description

In this role, you will guide new partners through their onboarding journey, ensuring they understand the software and best practices. You will build strong relationships, develop training materials, and collaborate with teams to drive partner success and satisfaction.

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Requirements

  • •2-3 years of professional experience in Finance/Treasury or customer-facing roles, preferably in B2B SaaS or ideally in FinTech
  • •Treasury/Corporate Finance knowledge through education or work experience
  • •Native German and fluent English
  • •Proactive nature and continuous drive for improvement
  • •Ability to excel in a dynamic growth environment and adapt to challenges
  • •Excellent listening skills, customer-centric mentality, and empathy towards users
  • •Ability to work with diverse teams (Sales, CS, Tech, Product, etc.)

Education

Vocational certification

Work Experience

2 - 3 years

Tasks

  • •Lead the onboarding journey for new partners
  • •Train partners on software and implementation best practices
  • •Define and implement scalable onboarding processes for partners
  • •Manage and nurture a portfolio of partners
  • •Develop relationships with key users and decision-makers in partner organizations
  • •Create partner enablement materials, including documentation and training modules
  • •Support partners in becoming autonomous, high-performing integrators
  • •Collaborate with Partner Managers and cross-functional teams for partner success
  • •Monitor key onboarding KPIs, such as time to onboard and certification rates
  • •Analyze partner performance and provide feedback for process optimization
  • •Implement strategies to enhance partner retention and minimize churn
  • •Collect and relay partner feedback to technical and product teams
  • •Identify upsell opportunities and drive referrals from successful partners
  • •Align partner enablement programs with Customer Success initiatives
  • •Maintain high partner satisfaction indicators

Languages

German – Native

English – Business Fluent

Benefits

Competitive Pay

  • •Competitive compensation package

Free or Subsidized Food

  • •€100 Monthly Lunch Budget

Snacks & Drinks

  • •Large Office with snacks and drinks

Other Benefits

  • •Large terrace
  • •Opportunity for occasional trips to headquarters

Learning & Development

  • •Mini-MBA through the Agicap Academy
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