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BIBitpanda

Partner Delivery Manager(m/w/x)

Wien, Berlin
Full-timeWith Home OfficeExperienced

Client onboarding and technical setup for a wealth creation platform in crypto, stocks, and commodities. Technical adeptness for software implementation and multi-project management skills required. 25 days work from anywhere, stock option plan, confidential coaching.

Requirements

  • Client-focused professional with customer service passion
  • Project management and multi-project prioritization skills
  • Technical adeptness and software implementation experience
  • Problem solving and proactive process improvement
  • Excellent communication and stakeholder engagement skills
  • Adaptability and accountability in dynamic environments

Tasks

  • Lead the end-to-end client onboarding process
  • Ensure smooth transitions from sales to active platform use
  • Manage relationships as the primary client contact
  • Deliver tailored onboarding plans for new clients
  • Provide technical guidance for setup and configuration
  • Assist clients with technical troubleshooting
  • Collaborate with product, engineering, and support teams
  • Improve onboarding processes using feedback and analytics
  • Provide 30-day hypercare support post-onboarding
  • Hand over successful clients to the customer success team

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Benefits

Flexible Working

  • Hybrid working model
  • 25 days work from anywhere

Competitive Pay

  • Stock option plan

Mental Health Support

  • Confidential coaching and counselling
  • Mental health resources

More Vacation Days

  • 3 additional days off

Learning & Development

  • Unlimited Udemy access

Corporate Discounts

  • Partner discounts and rewards

Generous Parental Leave

  • 8-week parent leave

Additional Allowances

  • Home office budget

Free or Subsidized Food

  • Free onsite dining

Job Security

  • Tenure recognition and rewards

Other Benefits

  • Bitpanda-branded merchandise

Team Events

  • Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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