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HYHyundai Motor Europe GmbH

Ownership Experience Analytics Manager(m/w/x)

Offenbach am Main
Full-timeWith Home OfficeSenior
AI/ML
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Improving end-to-end customer journeys across European markets by unifying insights. International CX program leadership experience required. Flexible hours, hybrid work, car sharing.

Requirements

  • Bachelor's degree in Economics, Business, Marketing or related
  • Affinity and knowledge of data analytics, including AI
  • Advanced Excel and PowerPoint skills
  • Familiarity with CX tools (e.g., Medallia, SPSS, mTAB)
  • Experience leading CX programs internationally
  • Experience in Customer Journey, NPS, VOC, Aftersales, Product/Service Management
  • Understanding of customer service, aftersales, dealership environments
  • Analytical and conceptual skills, translating insights to action
  • Communication and stakeholder management skills
  • Experience driving key KPIs (NPS, VoC, retention)

Tasks

  • Drive seamless ownership experience across European markets
  • Act as central interface between Customer Experience, Aftersales, and Digital Services
  • Unify customer insights and strengthen operational excellence
  • Align cross-functional teams to improve end-to-end ownership journey
  • Lead end-to-end customer experience management
  • Optimize customer journeys and handle complaints
  • Collaborate cross-functionally for CX improvement
  • Ensure consistent KPI frameworks and data integrity
  • Benchmark and set clear performance targets across markets and dealer networks
  • Oversee CX platforms and digital transformation
  • Develop HCX and onboard new business units
  • Enhance tools like Medallia and VOC systems
  • Deliver insights and performance reporting
  • Analyze trends and monitor NSC performance
  • Support strategic decision-making with structured reporting
  • Evaluate and implement innovative technologies
  • Lead testing of new modules
  • Accelerate automation initiatives (e.g., AI, Power Automate, call center solutions)

Work Experience

  • 7 - 10 years

Education

  • Bachelor's degree

Languages

  • English – Business Fluent

Tools & Technologies

  • Excel
  • PowerPoint
  • Medallia
  • SPSS
  • mTAB
  • AI

Benefits

Flexible Working

  • Flexible working hours
  • Hybrid working policy

Learning & Development

  • Continued learning
  • Professional development

Company Vehicle

  • Car sharing
  • Lease mobility program

Free or Subsidized Food

  • Complimentary daily lunch
  • Subsidized breakfast options

Healthcare & Fitness

  • Complimentary fitness facility
  • Sporting clubs

Informal Culture

  • International working environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hyundai Motor Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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