Description

As an Operations Specialist, you will coordinate logistics for training programs, support participants, and enhance learning technologies. This role involves managing schedules, analyzing costs, and ensuring a seamless experience for all involved.

Requirements

• •Bachelor's degree preferred or 4+ years of relevant experience
• •Technical proficiency with Excel, Word, PowerPoint
• •Excellent problem-solving and process improvement mindset
• •Strong organizational skills and attention to detail
• •Exceptional customer service and communication skills
• •Team player with a track record of building productive relationships
• •Willingness to provide occasional support for program needs

Tasks

• •Coordinate travel and logistics for training programs
• •Manage enrollment processes and support participants
• •Oversee program schedules and administrative needs
• •Serve as the point of contact with travel agencies
• •Track and analyze costs to improve efficiency
• •Maintain accurate training records and documentation
• •Administer surveys and the Learning Management System
• •Present improvements to enhance the learner experience
• •Troubleshoot issues with learning technologies
• •Create and maintain user guides and FAQs
• •Train team members on best practices for learning technology
• •Anticipate risks and resolve issues proactively
• •Address opportunities and challenges for program success
• •Model company values and contribute to a culture of growth
• •Demonstrate exceptional customer service
• •Manage competing priorities in a fast-paced environment

Tools & Technologies