Description

In this role, you will lead operations and people management across Germany and Switzerland, coordinating with various teams to ensure effective organizational processes. Your day-to-day responsibilities will include team meetings, hiring, compliance, and enhancing operational efficiencies.

Requirements

• •Several years of experience in operations, people leadership, program management, or general management roles
• •Proven experience in line management and leading multi-disciplinary teams
• •Strong organizational, coordination, and execution skills with a hands-on mindset
• •Ability to own topics end-to-end, from planning through execution and follow-up
• •Experience working cross-functionally with HR, Finance, Legal, and Operations
• •Solid understanding of employment-related processes and collaboration with HR teams (especially in Germany)
• •Comfortable handling complex, time-critical, and sensitive topics (e.g. audits, performance issues, escalations)
• •High level of accountability, reliability, and attention to detail
• •Structured, pragmatic, and solution-oriented working style
• •Strong written and verbal communication skills; able to interact confidently with internal and external stakeholders
• •Ability to prioritize effectively in a dynamic, fast-paced environment
• •Willingness to take operational responsibility and be present where needed
• •Strategic thinking capability combined with a hands-on execution mindset
• •Experience in international or multicultural environments is a strong plus
• •Fluency in English is required; German is a strong advantage
• •Experience in education, training, or program-based organizations
• •Experience in regulated environments, audits, or certification processes
• •Experience in supporting organizational change or scaling phases
• •Familiarity with Germany / Switzerland operational contexts
• •Monthly travel within the region (Germany / Switzerland)
• •Participation in on-site audits when required

Tasks

• •Lead operational initiatives across Germany and Switzerland
• •Coordinate weekly 1:1 meetings with team members
• •Facilitate regular team meetings
• •Align priorities and timelines across functions
• •Interview and select instructors and teaching assistants
• •Review employment contracts and HR documentation
• •Support HR with country-specific regulations in Germany and Switzerland
• •Manage hiring, onboarding, performance management, and separations
• •Approve vacation requests
• •Oversee certification processes in Germany and Switzerland
• •Coordinate certification work with internal teams
• •Prepare for audits and maintain documentation
• •Participate in on-site audits as needed
• •Provide office coordination and operational support
• •Plan and execute office relocations
• •Travel monthly within Germany and Switzerland
• •Review and approve invoices
• •Approve salaries following HR processing
• •Monitor regulatory and administrative updates
• •Attend selected marketing and industry meetings
• •Coordinate partnerships and institutional relationships
• •Communicate with governmental and public bodies in Germany and Switzerland
• •Support marketing planning and initiatives
• •Attend program kick-offs and key sessions
• •Organize and lead final project presentations and career sessions
• •Act as an escalation point for operational and participant issues
• •Manage daily email and stakeholder communications
• •Solve cross-functional problems and provide operational support
• •Handle exceptions and ad-hoc challenges across teams
• •Identify operational improvements and organizational efficiencies
• •Contribute to long-term structural and process development