ROI Marketing GmbH
Operations Manager(m/w/x)
Full-timeWith HomeofficeManagement
from 60,000 / year
Berlin
New Job?Nejo!
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YO
yoummdayOperations Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Description
As an Operations Manager, you will be at the forefront of a customer service project, leading a team of Team Leads and freelancers while ensuring high-quality service delivery. Your analytical skills will help identify improvements, and your leadership will inspire teams to excel.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completed training and leadership or project management experience
- •Understanding of client and call center agent needs
- •Communication proficiency in German and English
- •High quality standards and structured work approach
- •Confident and self-assured presence
- •Experience in sales coaching
- •Completed professional qualification and solid project management experience
- •Efficient project management skills
- •Ability to inspire and motivate people
- •Strong commitment to quality and adaptability
- •Enjoyment of working in cross-functional and intercultural teams
Education
Vocational certification
Work Experience
2 - 5 years
Tasks
- •Oversee a customer service project for a telecommunications client
- •Lead up to 5 Team Leads managing 25 freelancers each
- •Act as the primary point of contact for clients
- •Implement client-specific requirements into processes
- •Ensure high-quality execution in coordination with Team Leads
- •Empower and coach remote customer care team leads
- •Inspire teams to achieve peak performance
- •Analyze relevant KPIs to identify areas for improvement
- •Drive timely optimizations based on analysis
- •Coordinate internal and external stakeholders for seamless processes
- •Proactively implement process improvements
- •Collaborate closely with the operations management team
Languages
German – Business Fluent
English – Business Fluent
Benefits
More Vacation Days
- •30 days of vacation
Additional Allowances
- •Job lunch allowance (€69 per month)
- •"Givve" card (loaded with €50 monthly)
Corporate Discounts
- •Exclusive discounts via "Corporate Benefits"
Company Bike
- •JobRad-Leasing
Retirement Plans
- •Contributions to retirement savings (bAV & VL)
Team Events
- •Amazing team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of yoummday and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
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Operations Manager als Teamleitung(m/w/x)
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Full-timeWith HomeofficeExperiencedBerlin
YO
yoummdayOperations Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
As an Operations Manager, you will be at the forefront of a customer service project, leading a team of Team Leads and freelancers while ensuring high-quality service delivery. Your analytical skills will help identify improvements, and your leadership will inspire teams to excel.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completed training and leadership or project management experience
- •Understanding of client and call center agent needs
- •Communication proficiency in German and English
- •High quality standards and structured work approach
- •Confident and self-assured presence
- •Experience in sales coaching
- •Completed professional qualification and solid project management experience
- •Efficient project management skills
- •Ability to inspire and motivate people
- •Strong commitment to quality and adaptability
- •Enjoyment of working in cross-functional and intercultural teams
Education
Vocational certification
Work Experience
2 - 5 years
Tasks
- •Oversee a customer service project for a telecommunications client
- •Lead up to 5 Team Leads managing 25 freelancers each
- •Act as the primary point of contact for clients
- •Implement client-specific requirements into processes
- •Ensure high-quality execution in coordination with Team Leads
- •Empower and coach remote customer care team leads
- •Inspire teams to achieve peak performance
- •Analyze relevant KPIs to identify areas for improvement
- •Drive timely optimizations based on analysis
- •Coordinate internal and external stakeholders for seamless processes
- •Proactively implement process improvements
- •Collaborate closely with the operations management team
Languages
German – Business Fluent
English – Business Fluent
Benefits
More Vacation Days
- •30 days of vacation
Additional Allowances
- •Job lunch allowance (€69 per month)
- •"Givve" card (loaded with €50 monthly)
Corporate Discounts
- •Exclusive discounts via "Corporate Benefits"
Company Bike
- •JobRad-Leasing
Retirement Plans
- •Contributions to retirement savings (bAV & VL)
Team Events
- •Amazing team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of yoummday and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
yoummday
Industry
IT
Description
Das Unternehmen ist eine innovative SaaS-Plattform, die Unternehmen mit hochqualifizierten Freelance-Callcenter-Agent:innen weltweit verbindet.
Not a perfect match?
- ROI Marketing GmbH
Operations Manager(m/w/x)
Full-timeWith HomeofficeManagementfrom 60,000 / yearBerlin - Assent
Manager of Customer Success(m/w/x)
Full-timeTemporary contractWith HomeofficeManagementBerlin - Bolzhauser AG
Projektmanager / Projektleiter Customer Care(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - DIE DRAUSSENWERBER GmbH
Operations Manager als Teamleitung(m/w/x)
Full-timeWith HomeofficeExperiencedfrom 38,000 - 39,600 / yearBerlin - ZENJOB
Operations Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin