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GS
GSK
22d ago

Omnichannel Marketing Excellence Manager Customer Experience(m/w/x)

München
Full-timeOn-siteSenior
AI/ML

Description

In this role, you will drive the development of innovative AI and technology-enabled content solutions, collaborating with global teams and external partners to enhance content creation and delivery while continuously optimizing effectiveness.

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Requirements

  • •Technical literacy and familiarity with modern tech stacks
  • •Experience with UX design tools
  • •Knowledge of localization platforms and translation pipeline integration
  • •Basic familiarity with AI/LLM applications for content generation
  • •Strategic thinking ability
  • •Strong collaboration skills
  • •Domain expertise in healthcare, life sciences, pharma, or regulated industries
  • •Experience implementing content design systems at scale
  • •Familiarity with conversational UX
  • •Prior experience building content teams in global organizations
  • •German proficiency would be beneficial

Work Experience

approx. 4 - 6 years

Tasks

  • •Lead the co-creation and deployment of AI and tech-enabled content products
  • •Collaborate with global teams to define requirements and prioritize features
  • •Champion technology adoption and drive training initiatives
  • •Act as a trusted advisor to business leaders on content challenges
  • •Build and maintain partnerships with external vendors for content solutions
  • •Monitor and measure the effectiveness of content products
  • •Stay ahead of industry trends and emerging technologies

Tools & Technologies

SFMCGraphQLFigmaSketchSmartlingTransifexLokalise

Languages

German – Basic

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GSK and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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