Ashby
Renewal Manager, Startup - EMEA(m/w/x)
Full-timeRemoteExperienced
Berlin
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ASAshby
Mid-Market Customer Success Manager - EMEA(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Implementing and training B2B SaaS customers on Ashby's talent acquisition platform. Two years of customer success experience in complex technology adoption required. 10-year stock option exercise window, unlimited PTO.
Requirements
- Customer success experience in B2B SaaS (at least two years)
- Supporting implementation and adoption of complex technologies
- Managing ~60 mid-market customers, exceeding $1.5M ARR
- Working with cross-functional stakeholders (Sales, Marketing, Product, Operations)
- Becoming a product and industry expert
- Experience as a product/industry expert in previous CS role
- Experience with technically complex products
- Curiosity to explore details and understand how things work
- Clear communication mastery
- Asking questions with precision
- Explaining complex concepts in simple terms
- Avoiding business jargon
- Great listening skills
- Enjoyment of working with varied customers
- Prioritizing time for maximum impact
- Energized by learning and supporting complex products
- Diving deep into technical details
- Navigating advanced configurations and data workflows
- Helping customers make sense of technical details
- Love to teach
- Excited about driving renewals
- Crafting repeatable processes for go-to-market scaling
- Detail-oriented
- Sending crisp, on-time follow-up emails
- Pride in internal operations (e.g., CRM updates)
- Moving fast
- Leveraging tools/technology to maximize time
- Managing a wide range of customers
- Prioritizing effectively
- Energized by an ever-improving work environment
- Implementing continuous improvement
- Looking for ways to improve work through data
- Recruiter, hiring manager, or interviewer experience (optional)
- Recruiting experience paired with SaaS CSMing (optional)
- Interest in managing customer accounts with infrequent, well-defined touchpoints
- Willingness to roll up sleeves
- Willingness to get in the weeds with customers on technical details
- Willingness to project manage workflow changes
Tasks
- Implement Ashby with customers
- Train customers on Ashby
- Support customer adoption of Ashby
- Become a product and domain expert
- Enable customers to use Ashby effectively
- Manage customer implementations (4-8 weeks)
- Deliver value throughout the customer journey
- Develop relationships with stakeholders
- Support teams to drive adoption and retention
- Work with cross-functional stakeholders
- Tailor training to customer challenges
- Provide product walkthroughs
- Act as the voice of the customer internally
- Prioritize time effectively for varied customers
- Learn and support a complex product
- Dive deep into technical details
- Navigate advanced configurations
- Understand data workflows
- Help customers understand technical details
- Identify teaching moments
- Drive renewals
- Craft repeatable processes for go-to-market scaling
- Send crisp follow-up emails
- Perform real-time CRM updates
- Leverage tools and technology
- Manage a wide range of customers
- Improve work through data analysis
- Serve as a trusted advisor to customers
- Manage customer accounts with defined touchpoints
- Negotiate renewals
- Manage upsells
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Competitive Pay
- 10-year stock option exercise window
More Vacation Days
- Unlimited PTO
Generous Parental Leave
- 12 weeks paid family leave
Modern Equipment
- Generous equipment, software, and furniture budget
Additional Allowances
- $100/month education budget
Other Benefits
- Conference coverage with approval
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ASAshby
Mid-Market Customer Success Manager - EMEA(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Implementing and training B2B SaaS customers on Ashby's talent acquisition platform. Two years of customer success experience in complex technology adoption required. 10-year stock option exercise window, unlimited PTO.
Requirements
- Customer success experience in B2B SaaS (at least two years)
- Supporting implementation and adoption of complex technologies
- Managing ~60 mid-market customers, exceeding $1.5M ARR
- Working with cross-functional stakeholders (Sales, Marketing, Product, Operations)
- Becoming a product and industry expert
- Experience as a product/industry expert in previous CS role
- Experience with technically complex products
- Curiosity to explore details and understand how things work
- Clear communication mastery
- Asking questions with precision
- Explaining complex concepts in simple terms
- Avoiding business jargon
- Great listening skills
- Enjoyment of working with varied customers
- Prioritizing time for maximum impact
- Energized by learning and supporting complex products
- Diving deep into technical details
- Navigating advanced configurations and data workflows
- Helping customers make sense of technical details
- Love to teach
- Excited about driving renewals
- Crafting repeatable processes for go-to-market scaling
- Detail-oriented
- Sending crisp, on-time follow-up emails
- Pride in internal operations (e.g., CRM updates)
- Moving fast
- Leveraging tools/technology to maximize time
- Managing a wide range of customers
- Prioritizing effectively
- Energized by an ever-improving work environment
- Implementing continuous improvement
- Looking for ways to improve work through data
- Recruiter, hiring manager, or interviewer experience (optional)
- Recruiting experience paired with SaaS CSMing (optional)
- Interest in managing customer accounts with infrequent, well-defined touchpoints
- Willingness to roll up sleeves
- Willingness to get in the weeds with customers on technical details
- Willingness to project manage workflow changes
Tasks
- Implement Ashby with customers
- Train customers on Ashby
- Support customer adoption of Ashby
- Become a product and domain expert
- Enable customers to use Ashby effectively
- Manage customer implementations (4-8 weeks)
- Deliver value throughout the customer journey
- Develop relationships with stakeholders
- Support teams to drive adoption and retention
- Work with cross-functional stakeholders
- Tailor training to customer challenges
- Provide product walkthroughs
- Act as the voice of the customer internally
- Prioritize time effectively for varied customers
- Learn and support a complex product
- Dive deep into technical details
- Navigate advanced configurations
- Understand data workflows
- Help customers understand technical details
- Identify teaching moments
- Drive renewals
- Craft repeatable processes for go-to-market scaling
- Send crisp follow-up emails
- Perform real-time CRM updates
- Leverage tools and technology
- Manage a wide range of customers
- Improve work through data analysis
- Serve as a trusted advisor to customers
- Manage customer accounts with defined touchpoints
- Negotiate renewals
- Manage upsells
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Competitive Pay
- 10-year stock option exercise window
More Vacation Days
- Unlimited PTO
Generous Parental Leave
- 12 weeks paid family leave
Modern Equipment
- Generous equipment, software, and furniture budget
Additional Allowances
- $100/month education budget
Other Benefits
- Conference coverage with approval
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Ashby
Industry
IT
Description
The company is in the talent acquisition software business, running the end-to-end hiring process through its own platform.
Not a perfect match?
- Ashby
Renewal Manager, Startup - EMEA(m/w/x)
Full-timeRemoteExperiencedBerlin - Ashby
Strategic Implementation Specialist - EMEA(m/w/x)
Full-timeRemoteSeniorBerlinfrom 100,000 / year - 360Learning
Customer Success Manager(m/w/x)
Full-timeRemoteExperiencedBerlin - Example Corp
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlinfrom USD 87,000 / year - Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Köln