Sonar
Engineering Manager - Cloud Platform & Operations(m/w/x)
Full-timeRemoteSenior
Bochum
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SOSonar
Manager - Major Incident Management(m/w/x)
Bochum, Genf
Full-timeRemoteSenior
AI/ML
Nejo AI Summary
Leading incident prevention, response, and learning for code quality software. 5-8 years team management experience required. Fully remote, 28 PTO days.
Requirements
- 5-8 years managing teams delivering Major Incident and Problem Management
- Proven people management experience leading operational or incident-focused teams
- Track record defining operational metrics and building reporting
- Strong understanding of ITIL or similar service management frameworks
- Demonstrated ability to lead critical incidents under pressure
- Experience establishing or maturing post-incident review practices
- Familiarity with Atlassian products and ITSM platforms
- Experience using or developing AI tooling for outage resolution
- Excellent written and verbal communication skills in English
Tasks
- Own incident prevention, response, and learning
- Lead Incident, Change, and Problem Management programs
- Apply a risk-based framework to prioritize efforts
- Define operational health metrics
- Maintain operational health metrics
- Report on operational health metrics
- Deliver regular operational reporting to leadership
- Surface systemic patterns in reporting
- Surface unresolved follow-ups in reporting
- Surface areas of elevated risk with recommendations
- Coach and develop Major Incident Managers
- Set clear expectations for incident command
- Set clear expectations for stakeholder communication
- Set clear expectations for post-incident follow-through
- Own the Post-Incident Review process
- Ensure blameless, high-quality post-incident analysis
- Turn post-incident findings into prioritized problem records
- Turn post-incident findings into measurable improvements
- Own the Change Management process
- Continuously improve the Change Management process
- Balance delivery speed with risk reduction
- Establish clear change classification standards
- Establish clear change approval standards
- Establish clear change review standards
- Partner with Engineering, Product, Security, and Mission Control
- Align on risk appetite
- Reduce time to mitigation
- Ensure change governance supports product roadmap
- Use incident data to identify recurring failures
- Use problem data to identify weak controls
- Use change data to identify systemic causes
- Drive prioritization of corrective actions based on strategic impact
Work Experience
- 5 - 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Atlassian products
- Jira Service Management
- Confluence
- Statuspage
- AI tooling
Benefits
Flexible Working
- Flexible work policy
- Fully remote options
Retirement Plans
- 1st Pillar pension
- 2nd Pillar pension
More Vacation Days
- 28 PTO days
- Additional PTO days
Public Transport Subsidies
- Public transport reimbursement
Team Events
- Annual kick-off event
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sonar and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SOSonar
Manager - Major Incident Management(m/w/x)
Bochum, Genf
Full-timeRemoteSenior
AI/ML
Nejo AI Summary
Leading incident prevention, response, and learning for code quality software. 5-8 years team management experience required. Fully remote, 28 PTO days.
Requirements
- 5-8 years managing teams delivering Major Incident and Problem Management
- Proven people management experience leading operational or incident-focused teams
- Track record defining operational metrics and building reporting
- Strong understanding of ITIL or similar service management frameworks
- Demonstrated ability to lead critical incidents under pressure
- Experience establishing or maturing post-incident review practices
- Familiarity with Atlassian products and ITSM platforms
- Experience using or developing AI tooling for outage resolution
- Excellent written and verbal communication skills in English
Tasks
- Own incident prevention, response, and learning
- Lead Incident, Change, and Problem Management programs
- Apply a risk-based framework to prioritize efforts
- Define operational health metrics
- Maintain operational health metrics
- Report on operational health metrics
- Deliver regular operational reporting to leadership
- Surface systemic patterns in reporting
- Surface unresolved follow-ups in reporting
- Surface areas of elevated risk with recommendations
- Coach and develop Major Incident Managers
- Set clear expectations for incident command
- Set clear expectations for stakeholder communication
- Set clear expectations for post-incident follow-through
- Own the Post-Incident Review process
- Ensure blameless, high-quality post-incident analysis
- Turn post-incident findings into prioritized problem records
- Turn post-incident findings into measurable improvements
- Own the Change Management process
- Continuously improve the Change Management process
- Balance delivery speed with risk reduction
- Establish clear change classification standards
- Establish clear change approval standards
- Establish clear change review standards
- Partner with Engineering, Product, Security, and Mission Control
- Align on risk appetite
- Reduce time to mitigation
- Ensure change governance supports product roadmap
- Use incident data to identify recurring failures
- Use problem data to identify weak controls
- Use change data to identify systemic causes
- Drive prioritization of corrective actions based on strategic impact
Work Experience
- 5 - 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Atlassian products
- Jira Service Management
- Confluence
- Statuspage
- AI tooling
Benefits
Flexible Working
- Flexible work policy
- Fully remote options
Retirement Plans
- 1st Pillar pension
- 2nd Pillar pension
More Vacation Days
- 28 PTO days
- Additional PTO days
Public Transport Subsidies
- Public transport reimbursement
Team Events
- Annual kick-off event
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sonar and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Sonar
Industry
IT
Description
Sonar helps prevent code quality and security issues, enhancing developer productivity with AI-driven tools.
Not a perfect match?
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