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SN
Snke
last mo.

Manager Customer Support & Service Excellence(m/w/x)

München
Full-timeOn-siteExperienced
AI/ML
Data Science

Description

As the Manager of Customer Support & Service Excellence, you will lead the development of a robust support function, focusing on creating efficient processes and collaborating with various teams to ensure exceptional service for hospitals and clinical societies.

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Requirements

  • •Background in technology or business through studies or vocational training
  • •Several years of experience in technical or IT support, ideally with first leadership responsibilities
  • •Strong digital mindset and excitement for building systems from scratch
  • •Clear communicator with a solution-oriented approach and a passion for service
  • •Fluency in German and confidence in English

Education

Vocational certification

Work Experience

approx. 1 - 4 years

Tasks

  • •Establish and scale the service and support function
  • •Design processes and workflows for quick support resolution
  • •Collaborate with Product, Development, IT, and external partners
  • •Utilize KPIs and feedback to enhance customer satisfaction
  • •Implement modern support platforms for scalability

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours

Informal Culture

  • •Mutually-supportive international team

Other Benefits

  • •Career experience in medical technology

Parking & Commuter Benefits

  • •Secure bicycle storage

Free or Subsidized Food

  • •Subsidized catering service

Healthcare & Fitness

  • •Subsidized Gold Gym membership
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