Bitpanda
Head of VIP Relationships(m/w/x)
Full-timeWith HomeofficeExperienced
Wien, Berlin
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BIBitpanda
Manager, Customer Care(m/w/x)
Wien, Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading and expanding a customer care team for a crypto, stocks, and commodities investment platform. Proven leadership and exceptional change management skills required. 25 days work from anywhere, stock option plan.
Requirements
- Adaptable, resilient leadership
- Proven leadership and improvement driving
- Exceptional change management skills
- Quick adaptability to new situations
- Proactive, achievement-oriented mindset
- Extensive support operations experience
- Results-orientation
- Passion for Bitpanda's mission
- Drive to shape financial/crypto industry
- Collaborative teamwork
- Strong cross-departmental relationship focus
- Fostering collaboration for shared objectives
- Highly desirable: Startup/scaleup chat/phone support experience
Tasks
- Set an inspiring vision for the team
- Achieve established team goals
- Lead, grow, and inspire the Customer Care team
- Expand the Customer Care team
- Develop and implement strategic initiatives
- Monitor Support KPIs and team performance daily
- Address performance gaps and deviations promptly
- Report performance weekly, monthly, and quarterly
- Identify opportunities to enhance processes
- Identify trends to drive growth
- Optimize Standard Operating Procedures with data
- Proactively resolve issues and incidents
- Deliver exceptional, around-the-clock solutions
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Hybrid work model
- Remote work flexibility
- 25 days work from anywhere
Competitive Pay
- Competitive total compensation package
- Stock option plan
Mentorship & Coaching
- Confidential coaching
Mental Health Support
- Counselling
- Mental health resources
More Vacation Days
- Extra time off
- 3 additional days off in 2026
Learning & Development
- Unlimited Udemy access
- Learning and growth opportunities
Corporate Discounts
- Exclusive perks and rewards
- Discounts from partners
Generous Parental Leave
- 8 weeks gender-neutral new parent leave
Additional Allowances
- Home office budget
Free or Subsidized Food
- Free onsite lunches and snacks
Job Security
- Tenure recognition and rewards
Other Benefits
- Bitpanda-branded merchandise
Team Events
- Company events
- Winter Party in Vienna
- Summer gatherings worldwide
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Bitpanda
Head of VIP Relationships(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Wien - Camunda
Manager, Customer Success(m/w/x)
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Corporate Strategy & Investor Relations Lead(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Bitpanda
Senior Product Manager - Custody(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, Wien
BIBitpanda
Manager, Customer Care(m/w/x)
Wien, Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading and expanding a customer care team for a crypto, stocks, and commodities investment platform. Proven leadership and exceptional change management skills required. 25 days work from anywhere, stock option plan.
Requirements
- Adaptable, resilient leadership
- Proven leadership and improvement driving
- Exceptional change management skills
- Quick adaptability to new situations
- Proactive, achievement-oriented mindset
- Extensive support operations experience
- Results-orientation
- Passion for Bitpanda's mission
- Drive to shape financial/crypto industry
- Collaborative teamwork
- Strong cross-departmental relationship focus
- Fostering collaboration for shared objectives
- Highly desirable: Startup/scaleup chat/phone support experience
Tasks
- Set an inspiring vision for the team
- Achieve established team goals
- Lead, grow, and inspire the Customer Care team
- Expand the Customer Care team
- Develop and implement strategic initiatives
- Monitor Support KPIs and team performance daily
- Address performance gaps and deviations promptly
- Report performance weekly, monthly, and quarterly
- Identify opportunities to enhance processes
- Identify trends to drive growth
- Optimize Standard Operating Procedures with data
- Proactively resolve issues and incidents
- Deliver exceptional, around-the-clock solutions
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Hybrid work model
- Remote work flexibility
- 25 days work from anywhere
Competitive Pay
- Competitive total compensation package
- Stock option plan
Mentorship & Coaching
- Confidential coaching
Mental Health Support
- Counselling
- Mental health resources
More Vacation Days
- Extra time off
- 3 additional days off in 2026
Learning & Development
- Unlimited Udemy access
- Learning and growth opportunities
Corporate Discounts
- Exclusive perks and rewards
- Discounts from partners
Generous Parental Leave
- 8 weeks gender-neutral new parent leave
Additional Allowances
- Home office budget
Free or Subsidized Food
- Free onsite lunches and snacks
Job Security
- Tenure recognition and rewards
Other Benefits
- Bitpanda-branded merchandise
Team Events
- Company events
- Winter Party in Vienna
- Summer gatherings worldwide
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bitpanda
Industry
FinancialServices
Description
The company simplifies wealth creation through a user-friendly platform for investing in cryptocurrencies, stocks, and commodities.
Not a perfect match?
- Bitpanda
Head of VIP Relationships(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Bitpanda
Head of VIP Relationships(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Wien - Camunda
Manager, Customer Success(m/w/x)
Full-timeRemoteSeniorWien - Bitpanda
Corporate Strategy & Investor Relations Lead(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Bitpanda
Senior Product Manager - Custody(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, Wien