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Adyen
7d ago

Manager, Account Management(m/w/x)

Berlin
Full-timeWith Home OfficeManagement

Description

You will lead a high-performing team to drive commercial growth and scalability. By coaching talent and managing merchant relationships, you'll ensure an outstanding customer experience is delivered.

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Requirements

  • 5+ years B2B customer-facing experience
  • Team leadership, mentoring, or coaching experience
  • Commercial target ownership and negotiation skills
  • Strong leadership and interpersonal skills
  • Fluency in German and English
  • Positive energy and sense of humor
  • Strategic thinking and service level shaping
  • Technical aptitude for products and industry
  • Integration of DEI into decision-making
  • Experience in hiring and talent identification

Work Experience

5 years

Tasks

  • Coach and support team members
  • Balance workloads and ensure fair task distribution
  • Foster a collaborative team environment
  • Maintain a strong feedback culture
  • Own and deliver annual commercial targets
  • Drive automation and scalability initiatives
  • Optimize the use of commercial tools
  • Manage merchant escalations and critical negotiations
  • Handle day-to-day operational tasks
  • Hire and develop diverse talent
  • Collaborate with internal departments for customer success
  • Build strong relationships with merchants
  • Drive commercial growth and product adoption
  • Consult and train key stakeholders
  • Lead time-sensitive cross-functional projects

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Benefits

Informal Culture

  • Flexible hiring process
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adyen and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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