Contentful
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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CUCulture Amp
Lead Renewals & Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Strategic advisor for enterprise accounts in the DACH region, driving product adoption and CPO-level conversations. 7+ years of SaaS or HR/People & Culture experience required. Employee Share Options Program, personal growth budgets, and mental wellbeing support.
Requirements
- 7+ years Customer Success, Renewals, or Account Management experience
- Customer-facing SaaS role or HR/People & Culture experience
- Passion for collaborating and helping others succeed
- Creative problem-solving and perseverance
- Teamwork to achieve goals
- Unique life experiences and knowledge
- Diversity of thought
- Proven track record meeting retention/revenue goals
- Managing complex, million-dollar-plus contract renewals
- Deep understanding of SaaS metrics
- Understanding of financial concepts (ROI, TCO)
- Strong mentorship and coaching capabilities
- Collaborative, 'learn-it-all' approach to team development
- Proficiency in CRM and Customer Success platforms
- Proficiency in Zoom, Slack, and G-Suite
- Native German speaker
Tasks
- Manage Enterprise accounts in DACH region
- Serve as primary strategic advisor for customers
- Lead strategic conversations with CPOs and Heads of People
- Drive product adoption and business outcomes
- Facilitate key customer journey touchpoints
- Develop and execute renewal plans
- Identify and mitigate renewal risks
- Lead complex contract negotiations
- Partner with legal and finance on terms and pricing
- Re-engage accounts needing reactivation
- Forecast renewal pipeline accurately
- Identify upsell and cross-sell opportunities
- Collaborate with CSMs and other teams
- Reset customer expectations when necessary
- Track renewal success in CRM
- Provide feedback to Product and Engineering
- Lead continuous improvement activities
- Mentor Renewal Managers and CSMs
- Identify inefficiencies in workflows
- Recommend process improvements
- Refine Enterprise Renewal playbooks
- Ensure smooth launch and customer experience
- Build fluency in Culture Amp platform
- Develop internal relationships
- Contribute to growth projects
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
Tools & Technologies
- Salesforce
- Vitally
- Zoom
- Slack
- G-Suite
Benefits
Competitive Pay
- Employee Share Options Program
Learning & Development
- Programs, coaching, and budgets for personal and professional growth
Mental Health Support
- Mental wellbeing and coaching support
- Quarterly wellbeing pauses
Additional Allowances
- Monthly Camper Life Allowance
- Work from home office budget
Team Events
- Team budgets for team building
More Vacation Days
- Extended year-end breaks
Generous Parental Leave
- Parental leave and in-work support
Social Impact
- 5 Social Impact Days
- Commitment to Anti-Racism
Modern Equipment
- MacBooks
Healthcare & Fitness
- Medical insurance coverage
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Culture Amp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Nejo AI Summary
Strategic advisor for enterprise accounts in the DACH region, driving product adoption and CPO-level conversations. 7+ years of SaaS or HR/People & Culture experience required. Employee Share Options Program, personal growth budgets, and mental wellbeing support.
Requirements
- 7+ years Customer Success, Renewals, or Account Management experience
- Customer-facing SaaS role or HR/People & Culture experience
- Passion for collaborating and helping others succeed
- Creative problem-solving and perseverance
- Teamwork to achieve goals
- Unique life experiences and knowledge
- Diversity of thought
- Proven track record meeting retention/revenue goals
- Managing complex, million-dollar-plus contract renewals
- Deep understanding of SaaS metrics
- Understanding of financial concepts (ROI, TCO)
- Strong mentorship and coaching capabilities
- Collaborative, 'learn-it-all' approach to team development
- Proficiency in CRM and Customer Success platforms
- Proficiency in Zoom, Slack, and G-Suite
- Native German speaker
Tasks
- Manage Enterprise accounts in DACH region
- Serve as primary strategic advisor for customers
- Lead strategic conversations with CPOs and Heads of People
- Drive product adoption and business outcomes
- Facilitate key customer journey touchpoints
- Develop and execute renewal plans
- Identify and mitigate renewal risks
- Lead complex contract negotiations
- Partner with legal and finance on terms and pricing
- Re-engage accounts needing reactivation
- Forecast renewal pipeline accurately
- Identify upsell and cross-sell opportunities
- Collaborate with CSMs and other teams
- Reset customer expectations when necessary
- Track renewal success in CRM
- Provide feedback to Product and Engineering
- Lead continuous improvement activities
- Mentor Renewal Managers and CSMs
- Identify inefficiencies in workflows
- Recommend process improvements
- Refine Enterprise Renewal playbooks
- Ensure smooth launch and customer experience
- Build fluency in Culture Amp platform
- Develop internal relationships
- Contribute to growth projects
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
Tools & Technologies
- Salesforce
- Vitally
- Zoom
- Slack
- G-Suite
Benefits
Competitive Pay
- Employee Share Options Program
Learning & Development
- Programs, coaching, and budgets for personal and professional growth
Mental Health Support
- Mental wellbeing and coaching support
- Quarterly wellbeing pauses
Additional Allowances
- Monthly Camper Life Allowance
- Work from home office budget
Team Events
- Team budgets for team building
More Vacation Days
- Extended year-end breaks
Generous Parental Leave
- Parental leave and in-work support
Social Impact
- 5 Social Impact Days
- Commitment to Anti-Racism
Modern Equipment
- MacBooks
Healthcare & Fitness
- Medical insurance coverage
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Culture Amp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Culture Amp
Industry
IT
Description
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.
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