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RERedcare Pharmacy

Lead CRM Manager(m/w/x)

Köln
Full-timeWith Home OfficeSenior

Personalizing customer journeys for Europe's leading online pharmacy in Belgium. Several years of CRM experience with initial leadership skills required. 500 EUR office setup, reimbursed travel, and Urban Sports Club membership.

Requirements

  • Several years of CRM experience in e-commerce
  • Initial leadership experience
  • Customer centricity
  • Customer-focused decision making
  • Enjoyment of analytical work
  • Conceptual, structured, solution-oriented working style
  • Experience with ESP tools
  • Experience with CDP
  • Familiarity with print marketing activities
  • Fluent English
  • Fluent Dutch
  • Fluent German (plus)
  • Fluent French (plus)
  • English language proficiency

Tasks

  • Drive CRM strategy for the Belgian market
  • Focus on personalization and automation
  • Optimize customer journey with cross-functional teams
  • Implement impactful CRM initiatives
  • Contribute to sustainable growth and commercial success
  • Develop existing customer strategy for Belgium
  • Achieve revenue targets
  • Plan advertising budgets
  • Implement CRM measures in Belgium
  • Monitor holistic customer journey across marketing channels
  • Plan email, push, and print activities
  • Plan campaigns and promotions
  • Monitor and report on KPIs
  • Track activation rates, repurchase rates, and average basket values
  • Track channel KPIs
  • Define cross-departmental processes
  • Optimize cross-departmental processes

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishNative
  • DutchBusiness Fluent
  • GermanBasic
  • FrenchBasic

Tools & Technologies

  • CRM
  • ESP tools
  • CDP

Benefits

Modern Equipment

  • 500 EUR office setup

Additional Allowances

  • Reimbursed travel costs
  • Reimbursed hotel expenses

Healthcare & Fitness

  • Urban Sports Club membership

Mentorship & Coaching

  • Personal development support

More Vacation Days

  • 30 days paid vacation
  • Unpaid vacation option
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Redcare Pharmacy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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