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Lead Client Relations(m/w/x)
Defining client success frameworks and global customer management strategy for SaaS app/game publishers. Extensive enterprise SaaS/AdTech account management experience required. 3 core office days, flexible hours, visa support.
Requirements
- Extensive experience (6+ years) in high-level Account Management
- History of managing enterprise-grade clients in SaaS or AdTech
- Experience setting up account structures from scratch
- Experience setting up communication cadences from scratch
- Ability to build trust with C-level stakeholders
- Ability to build trust with technical leads
- Highly revenue-driven
- Ability to align partner success with bottom line
- Fluent in English
- German language skills
Tasks
- Define client success framework
- Set global customer management strategy
- Bridge business vision and operational excellence
- Build and mentor account management team
- Design cross-functional processes
- Set account management gold standards
- Own high-value client onboarding
- Coach team through complex situations
- Lead upselling and revenue initiatives
- Minimize client churn
- Represent client needs in product discussions
- Oversee high-priority technical issues
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Basic
Benefits
Flexible Working
- 3 core office days
- Flexible working hours
- 3 weeks remote work per year
Career Advancement
- Regular feedback
Learning & Development
- Development program
Other Benefits
- Visa support
Additional Allowances
- Relocation bonus
More Vacation Days
- 30 vacation days
Healthcare & Fitness
- Free in-house gym
- Fitness classes
Mental Health Support
- Mental health support
- Employee Assistance Program (EAP)
Modern Office
- Alster Lake view office
- Fun open spaces
Modern Equipment
- Top-notch equipment
Snacks & Drinks
- Variety of snacks and drinks
Team Events
- Regular team events
- Company events
- Hackathons
- Social gatherings
Not a perfect match?
- justtrackFull-timeWith HomeofficeSeniorHamburg
- adjoe
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Lead Client Relations(m/w/x)
Defining client success frameworks and global customer management strategy for SaaS app/game publishers. Extensive enterprise SaaS/AdTech account management experience required. 3 core office days, flexible hours, visa support.
Requirements
- Extensive experience (6+ years) in high-level Account Management
- History of managing enterprise-grade clients in SaaS or AdTech
- Experience setting up account structures from scratch
- Experience setting up communication cadences from scratch
- Ability to build trust with C-level stakeholders
- Ability to build trust with technical leads
- Highly revenue-driven
- Ability to align partner success with bottom line
- Fluent in English
- German language skills
Tasks
- Define client success framework
- Set global customer management strategy
- Bridge business vision and operational excellence
- Build and mentor account management team
- Design cross-functional processes
- Set account management gold standards
- Own high-value client onboarding
- Coach team through complex situations
- Lead upselling and revenue initiatives
- Minimize client churn
- Represent client needs in product discussions
- Oversee high-priority technical issues
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Basic
Benefits
Flexible Working
- 3 core office days
- Flexible working hours
- 3 weeks remote work per year
Career Advancement
- Regular feedback
Learning & Development
- Development program
Other Benefits
- Visa support
Additional Allowances
- Relocation bonus
More Vacation Days
- 30 vacation days
Healthcare & Fitness
- Free in-house gym
- Fitness classes
Mental Health Support
- Mental health support
- Employee Assistance Program (EAP)
Modern Office
- Alster Lake view office
- Fun open spaces
Modern Equipment
- Top-notch equipment
Snacks & Drinks
- Variety of snacks and drinks
Team Events
- Regular team events
- Company events
- Hackathons
- Social gatherings
About the Company
justtrack
Industry
IT
Description
The company builds a powerful SaaS platform that equips app and game publishers with tools to manage their global marketing growth.
Not a perfect match?
- justtrack
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