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JUjusttrack

Lead Client Relations(m/w/x)

Hamburg
Full-timeWith Home OfficeSenior

Defining client success frameworks and global customer management strategy for SaaS app/game publishers. Extensive enterprise SaaS/AdTech account management experience required. 3 core office days, flexible hours, visa support.

Requirements

  • Extensive experience (6+ years) in high-level Account Management
  • History of managing enterprise-grade clients in SaaS or AdTech
  • Experience setting up account structures from scratch
  • Experience setting up communication cadences from scratch
  • Ability to build trust with C-level stakeholders
  • Ability to build trust with technical leads
  • Highly revenue-driven
  • Ability to align partner success with bottom line
  • Fluent in English
  • German language skills

Tasks

  • Define client success framework
  • Set global customer management strategy
  • Bridge business vision and operational excellence
  • Build and mentor account management team
  • Design cross-functional processes
  • Set account management gold standards
  • Own high-value client onboarding
  • Coach team through complex situations
  • Lead upselling and revenue initiatives
  • Minimize client churn
  • Represent client needs in product discussions
  • Oversee high-priority technical issues

Work Experience

  • 6 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
  • GermanBasic

Benefits

Flexible Working

  • 3 core office days
  • Flexible working hours
  • 3 weeks remote work per year

Career Advancement

  • Regular feedback

Learning & Development

  • Development program

Other Benefits

  • Visa support

Additional Allowances

  • Relocation bonus

More Vacation Days

  • 30 vacation days

Healthcare & Fitness

  • Free in-house gym
  • Fitness classes

Mental Health Support

  • Mental health support
  • Employee Assistance Program (EAP)

Modern Office

  • Alster Lake view office
  • Fun open spaces

Modern Equipment

  • Top-notch equipment

Snacks & Drinks

  • Variety of snacks and drinks

Team Events

  • Regular team events
  • Company events
  • Hackathons
  • Social gatherings
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of justtrack and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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