Integral Ad Science
Senior Associate Technical Account Manager(m/w/x)
Full-timeWith HomeofficeManagement
Hamburg
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JUjusttrack
Senior Technical Account Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeSenior
Data Science
Nejo AI Summary
Technical support and product deep-dives for SaaS app/game publisher tools. API, database, and SQL experience required. 3 core office days, flexible hours.
Requirements
- At least 2 years of professional experience in Customer Support or Account Management
- Experience with APIs, databases, SDKs, logging tools (e.g. Kibana), and SQL knowledge
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong communication and interpersonal skills for stakeholder management and relationship building
- Comfortable with international working environment and excellent English skills (written and spoken)
- Experience with SaaS/B2B products or knowledge of mobile marketing and analytics (tracking, attribution) is a plus
- Strong willingness to dive deep into Adtech is highly valued
Tasks
- Respond promptly to customer inquiries
- Provide effective technical support
- Troubleshoot customer issues
- Offer technical solutions and recommendations
- Deep-dive into product and business
- Collect customer feedback and requirements
- Forward technical issues to internal teams
- Facilitate timely resolutions
- Build strong customer and partner relationships
- Understand customer needs
- Identify process improvement areas
- Collaborate on process enhancements
- Enhance customer satisfaction and efficiency
- Maintain records of customer interactions
- Document technical issues and resolutions
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- APIs
- databases
- SDKs
- Kibana
- SQL
- SaaS
- B2B products
- mobile marketing
- analytics
- tracking
- attribution
- Adtech
Benefits
Flexible Working
- 3 core office days
- Flexible working hours
- 3 weeks remote work per year
Career Advancement
- Regular feedback
Learning & Development
- Development program
Other Benefits
- Visa support
- Alster Lake view
Additional Allowances
- Relocation bonus
More Vacation Days
- 30 vacation days
Healthcare & Fitness
- Free in-house gym
- Fitness classes
Mental Health Support
- Employee Assistance Program (EAP)
Modern Equipment
- Top-notch equipment
Modern Office
- Fun open spaces
Snacks & Drinks
- Snacks and drinks
Team Events
- Regular team events
- Company events
- Hackathons
- Social gatherings
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of justtrack and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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JUjusttrack
Senior Technical Account Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeSenior
Data Science
Nejo AI Summary
Technical support and product deep-dives for SaaS app/game publisher tools. API, database, and SQL experience required. 3 core office days, flexible hours.
Requirements
- At least 2 years of professional experience in Customer Support or Account Management
- Experience with APIs, databases, SDKs, logging tools (e.g. Kibana), and SQL knowledge
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong communication and interpersonal skills for stakeholder management and relationship building
- Comfortable with international working environment and excellent English skills (written and spoken)
- Experience with SaaS/B2B products or knowledge of mobile marketing and analytics (tracking, attribution) is a plus
- Strong willingness to dive deep into Adtech is highly valued
Tasks
- Respond promptly to customer inquiries
- Provide effective technical support
- Troubleshoot customer issues
- Offer technical solutions and recommendations
- Deep-dive into product and business
- Collect customer feedback and requirements
- Forward technical issues to internal teams
- Facilitate timely resolutions
- Build strong customer and partner relationships
- Understand customer needs
- Identify process improvement areas
- Collaborate on process enhancements
- Enhance customer satisfaction and efficiency
- Maintain records of customer interactions
- Document technical issues and resolutions
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- APIs
- databases
- SDKs
- Kibana
- SQL
- SaaS
- B2B products
- mobile marketing
- analytics
- tracking
- attribution
- Adtech
Benefits
Flexible Working
- 3 core office days
- Flexible working hours
- 3 weeks remote work per year
Career Advancement
- Regular feedback
Learning & Development
- Development program
Other Benefits
- Visa support
- Alster Lake view
Additional Allowances
- Relocation bonus
More Vacation Days
- 30 vacation days
Healthcare & Fitness
- Free in-house gym
- Fitness classes
Mental Health Support
- Employee Assistance Program (EAP)
Modern Equipment
- Top-notch equipment
Modern Office
- Fun open spaces
Snacks & Drinks
- Snacks and drinks
Team Events
- Regular team events
- Company events
- Hackathons
- Social gatherings
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of justtrack and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
justtrack
Industry
IT
Description
The company builds a powerful SaaS platform that equips app and game publishers with tools to manage their global marketing growth.
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