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JustOn GmbH
last mo.

Kunden-Support-Manager(m/w/x)

Jena
Full-time, Part-timeWith Home OfficeJunior

Description

As a Customer Support Manager, you will be the go-to person for inquiries about JustOn products, ensuring customers receive prompt and effective assistance. You will also work on improving their experience through regular check-ins and resource creation.

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Requirements

  • •First experience in customer support, ideally in SaaS or financial software
  • •Basic technical understanding of cloud applications
  • •Enjoyment of helping customers and explaining complex issues
  • •Structured approach to work and ability to set priorities
  • •Very good written and spoken German and English skills
  • •Team player mentality and positive, solution-focused attitude

Tasks

  • •Provide customer support for JustOn products
  • •Analyze and resolve application questions in Salesforce
  • •Conduct regular check-ins with customers to ensure satisfaction
  • •Create and maintain FAQs, tutorials, and training materials
  • •Forward feedback and feature requests to development teams
  • •Document support cases and contribute to service improvement

Tools & Technologies

Salesforce

Languages

German – Business Fluent

English – Business Fluent

Benefits

Competitive Pay

  • •Market-competitive and performance-based compensation

Flexible Working

  • •Every other Friday off with full pay
  • •Flexible work location after onboarding

Additional Allowances

  • •€1,500 annual training budget

Modern Office

  • •High-quality office in Jena with modern amenities

Informal Culture

  • •Cheerful and motivated team with short decision-making paths

Learning & Development

  • •Intensive training in Salesforce-native solutions

Career Advancement

  • •Clear career paths in a growing market
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of JustOn GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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