Roche Diagnostics Deutschland GmbH
Junior Technical Specialist(m/w/x)
Full-timeOn-siteJunior
Mannheim
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RORoche Diagnostics Deutschland GmbH
Junior Specialist - Technical Support(m/w/x)
Mannheim
Full-timeOn-siteJunior
Nejo AI Summary
Technical support for lab diagnostics in healthcare, simulating issues in a laboratory. Fluent Dutch/Flemish and German (C1) required. Work in a lab environment for issue simulation.
Requirements
- Completed training as a Medical Technical Assistant, Technician, or Bachelor's degree in Natural Sciences, IT, Chemical or Electrical Engineering
- Initial professional experience in medical technology
- Fluent in Dutch/Flemish and German (C1)
- Confident communication in English (min. B1/B2)
- Good user knowledge of medical analysis systems or know-how in robotics, mechanics, or electrical engineering
- Basic IT network knowledge
- Familiarity with CRM tools
- Strong customer orientation
- Team player in intercultural teams
- Pronounced methodical competence in troubleshooting
Tasks
- Process customer and employee inquiries via digital channels or phone
- Utilize remote services for customer support
- Simulate customer situations in the laboratory to identify and resolve errors
- Document solution approaches in the CRM system
- Manage advanced complaints for medium-complexity issues
- Collaborate with 2nd-level support on product quality problems
- Support technical field service during on-site activities
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- Dutch – Native
- German – Native
- English – Business Fluent
Tools & Technologies
- Medical analysis systems
- CRM tools
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche Diagnostics Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RORoche Diagnostics Deutschland GmbH
Junior Specialist - Technical Support(m/w/x)
Mannheim
Full-timeOn-siteJunior
Nejo AI Summary
Technical support for lab diagnostics in healthcare, simulating issues in a laboratory. Fluent Dutch/Flemish and German (C1) required. Work in a lab environment for issue simulation.
Requirements
- Completed training as a Medical Technical Assistant, Technician, or Bachelor's degree in Natural Sciences, IT, Chemical or Electrical Engineering
- Initial professional experience in medical technology
- Fluent in Dutch/Flemish and German (C1)
- Confident communication in English (min. B1/B2)
- Good user knowledge of medical analysis systems or know-how in robotics, mechanics, or electrical engineering
- Basic IT network knowledge
- Familiarity with CRM tools
- Strong customer orientation
- Team player in intercultural teams
- Pronounced methodical competence in troubleshooting
Tasks
- Process customer and employee inquiries via digital channels or phone
- Utilize remote services for customer support
- Simulate customer situations in the laboratory to identify and resolve errors
- Document solution approaches in the CRM system
- Manage advanced complaints for medium-complexity issues
- Collaborate with 2nd-level support on product quality problems
- Support technical field service during on-site activities
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- Dutch – Native
- German – Native
- English – Business Fluent
Tools & Technologies
- Medical analysis systems
- CRM tools
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche Diagnostics Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Roche Diagnostics Deutschland GmbH
Industry
Healthcare
Description
Das Unternehmen setzt sich für die Verbesserung der Gesundheitsversorgung ein und entwickelt innovative Lösungen in der Labordiagnostik.
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