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Roche Diagnostics Deutschland GmbH
3mo ago

Junior Specialist - Technical Support(m/w/x)

Mannheim
Full-timeOn-siteJunior

Description

In this role, you will be the key technical contact for customers and colleagues, swiftly addressing complex inquiries and ensuring systems operate smoothly to support vital healthcare services.

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Requirements

  • •Completed training as a Medical Technical Assistant, Technician, or Bachelor's degree in Natural Sciences, IT, Chemical or Electrical Engineering
  • •Initial professional experience in medical technology
  • •Fluent in Dutch/Flemish and German (C1)
  • •Confident communication in English (min. B1/B2)
  • •Good user knowledge of medical analysis systems or know-how in robotics, mechanics, or electrical engineering
  • •Basic IT network knowledge
  • •Familiarity with CRM tools
  • •Strong customer orientation
  • •Team player in intercultural teams
  • •Pronounced methodical competence in troubleshooting

Education

Vocational certification
OR
Bachelor's degree

Tasks

  • •Process customer and employee inquiries via digital channels or phone
  • •Utilize remote services for customer support
  • •Simulate customer situations in the laboratory to identify and resolve errors
  • •Document solution approaches in the CRM system
  • •Manage advanced complaints for medium-complexity issues
  • •Collaborate with 2nd-level support on product quality problems
  • •Support technical field service during on-site activities

Tools & Technologies

Medical analysis systemsCRM tools

Languages

Dutch – Native

German – Native

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche Diagnostics Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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