RSG Group
IT-Support Engineer(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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Managing device setup and user access, supporting meeting room tech and M365 apps at a music royalty platform. Basic Windows OS, M365, and Active Directory knowledge essential. Corporate pension scheme, mental health initiatives, industry insider events.
Requirements
- Self-starting, reliability, and follow-through on promises
- Accountability, early issue raising, and ownership of outcomes
- Approachability, caring nature, helping people, and building trust
- Basic to solid knowledge of Windows OS and Microsoft 365
- Basic understanding of Active Directory and identity concepts
- Basic networking knowledge (WiFi, IP addressing, VPN concepts)
- Good interpersonal relationship skills and excellent written/oral English skills
- Prior IT support or service desk experience
- Degree in Computer Science or similar, equivalent hands-on experience, or Microsoft Professional Certification
- Basic Linux familiarity
- Curiosity about infrastructure, cloud, security, or systems engineering
- Dependability on fundamentals
Tasks
- Support IT hardware and meeting room technology.
- Support Windows and Mac devices.
- Support Microsoft 365 applications.
- Resolve user access issues.
- Manage IT onboarding, including device setup.
- Manage IT offboarding, including device return.
- Perform access checks for joiners and leavers.
- Resolve basic connectivity issues (WiFi, VPN, peripherals).
- Escalate complex IT issues as needed.
- Maintain the IT device inventory.
- Assist with device lifecycle management.
- Log and track service desk requests.
- Resolve service desk requests following procedures.
- Document common IT issues and solutions.
- Contribute to IT runbooks and knowledge bases.
- Follow access, security, and change processes.
- Act as on-site IT contact in Berlin.
- Coordinate vendors for IT repairs and maintenance.
- Ensure meeting rooms and office tech are operational.
- Support office IT logistics.
- Travel to other ICE sites for support.
- Attend team events at other ICE sites.
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Windows OS
- Microsoft 365
- Active Directory
- WiFi
- IP addressing
- VPN
- Linux
Benefits
Flexible Working
- Flexible working
Mental Health Support
- Mental and physical health initiatives
Retirement Plans
- Corporate pension scheme
Learning & Development
- Training and development opportunities
Team Events
- Industry insider events
- Team socials
- Company events
More Vacation Days
- Enhanced holiday allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ICE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
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Managing device setup and user access, supporting meeting room tech and M365 apps at a music royalty platform. Basic Windows OS, M365, and Active Directory knowledge essential. Corporate pension scheme, mental health initiatives, industry insider events.
Requirements
- Self-starting, reliability, and follow-through on promises
- Accountability, early issue raising, and ownership of outcomes
- Approachability, caring nature, helping people, and building trust
- Basic to solid knowledge of Windows OS and Microsoft 365
- Basic understanding of Active Directory and identity concepts
- Basic networking knowledge (WiFi, IP addressing, VPN concepts)
- Good interpersonal relationship skills and excellent written/oral English skills
- Prior IT support or service desk experience
- Degree in Computer Science or similar, equivalent hands-on experience, or Microsoft Professional Certification
- Basic Linux familiarity
- Curiosity about infrastructure, cloud, security, or systems engineering
- Dependability on fundamentals
Tasks
- Support IT hardware and meeting room technology.
- Support Windows and Mac devices.
- Support Microsoft 365 applications.
- Resolve user access issues.
- Manage IT onboarding, including device setup.
- Manage IT offboarding, including device return.
- Perform access checks for joiners and leavers.
- Resolve basic connectivity issues (WiFi, VPN, peripherals).
- Escalate complex IT issues as needed.
- Maintain the IT device inventory.
- Assist with device lifecycle management.
- Log and track service desk requests.
- Resolve service desk requests following procedures.
- Document common IT issues and solutions.
- Contribute to IT runbooks and knowledge bases.
- Follow access, security, and change processes.
- Act as on-site IT contact in Berlin.
- Coordinate vendors for IT repairs and maintenance.
- Ensure meeting rooms and office tech are operational.
- Support office IT logistics.
- Travel to other ICE sites for support.
- Attend team events at other ICE sites.
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Windows OS
- Microsoft 365
- Active Directory
- WiFi
- IP addressing
- VPN
- Linux
Benefits
Flexible Working
- Flexible working
Mental Health Support
- Mental and physical health initiatives
Retirement Plans
- Corporate pension scheme
Learning & Development
- Training and development opportunities
Team Events
- Industry insider events
- Team socials
- Company events
More Vacation Days
- Enhanced holiday allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ICE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
ICE
Industry
IT
Description
ICE is a purpose-driven organisation that supports songwriters and ensures accurate compensation for their work internationally.
Not a perfect match?
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