DXC Technology
Onsite IT Support Technician(m/w/x)
Full-timeOn-siteExperienced
Berlin, Hamburg, München, Dresden, Potsdam, Ratingen, Böblingen, St. Ingbert, Gerlingen, Walldorf
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Managing public sector IT projects, including hardware support and service provider liaison. End-user and application support experience required. Hybrid meeting coordination with complex AV equipment.
Requirements
- Bachelor's degree in computer science, engineering, systems analysis, or related field
- End-user support in corporate environment
- First and second level IT applications support in international organizations, Global Call Centres or Service Desk environments
- Hands-on experience organizing and supporting hybrid meetings with complex AV equipment
- Experience in client's computing environment
- Experience in global shared services/ call centre
- Coordinate, manage, lead and deliver IT-business projects across geographical locations and organizational departments under intense pressure and complex emergencies
- Strategic thinking with ability to comprehend strategic and tactical objectives and formulate comprehensive plans to address challenges/risks
- Successfully interact and negotiate with senior stakeholders at international level
- Strong understanding of interdependencies between technology, operations and business needs
- Build successful working relationships with internal and external customers and stakeholders
- Coordinate activities across multiple parties
- Maintain high effectiveness in multi-tasking role
- Synthesize information quickly
- Manage priorities
- Deliver with quality
- Work to challenging timescales
- Work creatively and analytically in problem-solving environment
- Demonstrate teamwork, innovation and excellence
- Excellent communication (oral and written)
- Excellent problem-solving skills
- Excellent analytical skills
- Proactive, flexible, resourceful
- Able to work independently with limited supervision
- Excellence in planning, coordination, and organization
- Expert knowledge in spoken and written English
- Basic knowledge of German
Tasks
- Liaise with service providers for solution commissioning, maintenance, and decommissioning
- Gain management approval for IT solution implementation or changes
- Follow IMT guidelines for technical matters, including change requests
- Provide hardware support for infrastructure, workplace, and personal equipment
- Coordinate hardware delivery and pickup with service providers and procurement
- Unpack, store, or dispatch equipment to users or facilities
- Stage or configure devices
- Perform hands-on troubleshooting with backend engineers
- Repair defective hardware parts
- Process Return Merchandise Authorizations
- Perform data backup and recovery
- Change printer cartridges and clear paper jams
- Facilitate destruction of legacy storage hardware
- Rack and un-rack equipment
- Ensure end-to-end hardware connectivity
- Ensure appropriate power supply to active elements
- Visually check active elements in server, technical, and meeting rooms
- Maintain a pool of ICT equipment
- Coordinate ICT Fixed Asset management with relevant parties
- Calculate safety stocks based on market conditions
- Initiate purchase orders for local IT equipment
- Track equipment dispatches or allocations
- Answer how-to questions and reinforce self-service tools
- Troubleshoot issues, including isolation and root cause analysis
- Reroute incidents or requests to the correct IMT team
- Escalate issues to IMT second-level support
- Provide limited support for specialized applications and tools
- Support hybrid meetings on Microsoft TEAMS, ZOOM, and other platforms
- Manage AV equipment in the Hub
- Prepare and test AV equipment before meetings
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ARHS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Managing public sector IT projects, including hardware support and service provider liaison. End-user and application support experience required. Hybrid meeting coordination with complex AV equipment.
Requirements
- Bachelor's degree in computer science, engineering, systems analysis, or related field
- End-user support in corporate environment
- First and second level IT applications support in international organizations, Global Call Centres or Service Desk environments
- Hands-on experience organizing and supporting hybrid meetings with complex AV equipment
- Experience in client's computing environment
- Experience in global shared services/ call centre
- Coordinate, manage, lead and deliver IT-business projects across geographical locations and organizational departments under intense pressure and complex emergencies
- Strategic thinking with ability to comprehend strategic and tactical objectives and formulate comprehensive plans to address challenges/risks
- Successfully interact and negotiate with senior stakeholders at international level
- Strong understanding of interdependencies between technology, operations and business needs
- Build successful working relationships with internal and external customers and stakeholders
- Coordinate activities across multiple parties
- Maintain high effectiveness in multi-tasking role
- Synthesize information quickly
- Manage priorities
- Deliver with quality
- Work to challenging timescales
- Work creatively and analytically in problem-solving environment
- Demonstrate teamwork, innovation and excellence
- Excellent communication (oral and written)
- Excellent problem-solving skills
- Excellent analytical skills
- Proactive, flexible, resourceful
- Able to work independently with limited supervision
- Excellence in planning, coordination, and organization
- Expert knowledge in spoken and written English
- Basic knowledge of German
Tasks
- Liaise with service providers for solution commissioning, maintenance, and decommissioning
- Gain management approval for IT solution implementation or changes
- Follow IMT guidelines for technical matters, including change requests
- Provide hardware support for infrastructure, workplace, and personal equipment
- Coordinate hardware delivery and pickup with service providers and procurement
- Unpack, store, or dispatch equipment to users or facilities
- Stage or configure devices
- Perform hands-on troubleshooting with backend engineers
- Repair defective hardware parts
- Process Return Merchandise Authorizations
- Perform data backup and recovery
- Change printer cartridges and clear paper jams
- Facilitate destruction of legacy storage hardware
- Rack and un-rack equipment
- Ensure end-to-end hardware connectivity
- Ensure appropriate power supply to active elements
- Visually check active elements in server, technical, and meeting rooms
- Maintain a pool of ICT equipment
- Coordinate ICT Fixed Asset management with relevant parties
- Calculate safety stocks based on market conditions
- Initiate purchase orders for local IT equipment
- Track equipment dispatches or allocations
- Answer how-to questions and reinforce self-service tools
- Troubleshoot issues, including isolation and root cause analysis
- Reroute incidents or requests to the correct IMT team
- Escalate issues to IMT second-level support
- Provide limited support for specialized applications and tools
- Support hybrid meetings on Microsoft TEAMS, ZOOM, and other platforms
- Manage AV equipment in the Hub
- Prepare and test AV equipment before meetings
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ARHS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
ARHS Group
Industry
IT
Description
The company specializes in managing complex public sector IT projects, including systems integration and analytics.
Not a perfect match?
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