NTT DATA
IT Support Analyst(m/w/x)
Full-timeOn-siteExperienced
Ratingen
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MIMitsubishi UFJ Financial Group (MUFG)
IT On Site & Trade Floor Support Analyst(m/w/x)
Düsseldorf
Full-timeOn-siteExperienced
Nejo AI Summary
On-site IT support for trading floor users at a global financial group. ServiceNow and VMWare/Citrix knowledge required. Flextime, bonus payment, and job ticket sponsorship.
Requirements
- Systems office experience in financial organization, Trading Floor environment
- Degree educated (preferably Computer Science) or similar experience
- Good knowledge of ServiceNow
- Knowledge of IT platforms (Vmware, Citrix, VDI)
- Good understanding of Networks and related protocols
- Knowledge of networks and IT security
- Strong knowledge of LSEG products (Reuters/Refinitiv) and Bloomberg Desktop applications
- Trading systems knowledge and understanding of trade flow
- Equities and FX products knowledge
- Experience with Windows server
- Trader workstation hardware knowledge
- LINUX-UNIX and VDI knowledge
- Willingness to relocate to Germany
Tasks
- Respond to support requests from users and project teams
- Assist users in using desktop systems and services effectively
- Diagnose and resolve low-impact problems within SLA tolerances
- Advise users on available systems, products, and services
- Handle simple user inquiries and take appropriate action
- Provide first, second, and third-line support for Treasury/front office systems
- Demonstrate, install, and commission desktop systems and upgrades
- Operate and control installed hardware and software on the trading floor
- Interface between users and service providers, including external suppliers
- Document incidents and ensure diagnostic information is provided
- Participate in IT On-Site Support Team activities
- Lead minor IT projects
- Identify and diagnose IT issues and problems
- Categorize and record reported queries
- Provide solutions to reported issues
- Monitor issues from start to resolution
- Maintain the CMDB
- Handle service requests using standard work instructions
- Contribute to daily IT infrastructure and application operations
- Create and maintain necessary documentation
- Update procedure manuals and inform team members of changes
- Support IT-related changes and projects in production
- Ensure compliance with bank and regulatory requirements
- Support local IT service people in different branches
- Apply technical and business-related information
- Understand the wider field of information systems
- Use appropriate methods, tools, and applications
- Work to required standards
- Demonstrate an analytical and systematic approach to problem solving
- Contribute to team work
- Plan, schedule, and monitor own work and others' work
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Market Data
- Trading Systems
- Desktop
- Server
- IPC Dealerboard
- ServiceNow
- Vmware
- Citrix
- VDI
- Networks
- IT security
- LSEG products
- Reuters
- Refinitiv
- Bloomberg Desktop
- Windows server
- Trader workstation hardware
- LINUX-UNIX
Benefits
Flexible Working
- Flextime
- Flexible working requests
Bonuses & Incentives
- Bonus payment
Additional Allowances
- Contribution to capital forming benefits
- Lunch allowance
Public Transport Subsidies
- Job ticket sponsorship
Learning & Development
- Further training and educational programs
Corporate Discounts
- Corporate benefits
Other Benefits
- Relocation support for internal employees
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mitsubishi UFJ Financial Group (MUFG) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MIMitsubishi UFJ Financial Group (MUFG)
IT On Site & Trade Floor Support Analyst(m/w/x)
Düsseldorf
Full-timeOn-siteExperienced
Nejo AI Summary
On-site IT support for trading floor users at a global financial group. ServiceNow and VMWare/Citrix knowledge required. Flextime, bonus payment, and job ticket sponsorship.
Requirements
- Systems office experience in financial organization, Trading Floor environment
- Degree educated (preferably Computer Science) or similar experience
- Good knowledge of ServiceNow
- Knowledge of IT platforms (Vmware, Citrix, VDI)
- Good understanding of Networks and related protocols
- Knowledge of networks and IT security
- Strong knowledge of LSEG products (Reuters/Refinitiv) and Bloomberg Desktop applications
- Trading systems knowledge and understanding of trade flow
- Equities and FX products knowledge
- Experience with Windows server
- Trader workstation hardware knowledge
- LINUX-UNIX and VDI knowledge
- Willingness to relocate to Germany
Tasks
- Respond to support requests from users and project teams
- Assist users in using desktop systems and services effectively
- Diagnose and resolve low-impact problems within SLA tolerances
- Advise users on available systems, products, and services
- Handle simple user inquiries and take appropriate action
- Provide first, second, and third-line support for Treasury/front office systems
- Demonstrate, install, and commission desktop systems and upgrades
- Operate and control installed hardware and software on the trading floor
- Interface between users and service providers, including external suppliers
- Document incidents and ensure diagnostic information is provided
- Participate in IT On-Site Support Team activities
- Lead minor IT projects
- Identify and diagnose IT issues and problems
- Categorize and record reported queries
- Provide solutions to reported issues
- Monitor issues from start to resolution
- Maintain the CMDB
- Handle service requests using standard work instructions
- Contribute to daily IT infrastructure and application operations
- Create and maintain necessary documentation
- Update procedure manuals and inform team members of changes
- Support IT-related changes and projects in production
- Ensure compliance with bank and regulatory requirements
- Support local IT service people in different branches
- Apply technical and business-related information
- Understand the wider field of information systems
- Use appropriate methods, tools, and applications
- Work to required standards
- Demonstrate an analytical and systematic approach to problem solving
- Contribute to team work
- Plan, schedule, and monitor own work and others' work
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Market Data
- Trading Systems
- Desktop
- Server
- IPC Dealerboard
- ServiceNow
- Vmware
- Citrix
- VDI
- Networks
- IT security
- LSEG products
- Reuters
- Refinitiv
- Bloomberg Desktop
- Windows server
- Trader workstation hardware
- LINUX-UNIX
Benefits
Flexible Working
- Flextime
- Flexible working requests
Bonuses & Incentives
- Bonus payment
Additional Allowances
- Contribution to capital forming benefits
- Lunch allowance
Public Transport Subsidies
- Job ticket sponsorship
Learning & Development
- Further training and educational programs
Corporate Discounts
- Corporate benefits
Other Benefits
- Relocation support for internal employees
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mitsubishi UFJ Financial Group (MUFG) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Mitsubishi UFJ Financial Group (MUFG)
Industry
FinancialServices
Description
MUFG is one of the world’s leading financial groups, offering a range of financial services and committed to sustainable growth.
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