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Isar Aerospace SE
6d ago

IT Helpdesk Specialist(m/w/x)

Ottobrunn
Full-timeOn-siteExperienced

Description

You will ensure seamless operations by providing expert technical support and managing hardware. From troubleshooting network issues to setting up new offices, you'll be the go-to person for the company's IT needs.

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Requirements

  • At least 3 years corporate IT experience
  • Proficiency in Windows and Microsoft 365
  • Skill in managing ticketing systems
  • Strong hardware and software setup competencies
  • Familiarity with Python and PowerShell scripting
  • Self-organized working method and communication skills
  • Fluency in English

Education

Vocational certification
OR
Bachelor's degree
OR
Master's degree

Work Experience

3 years

Tasks

  • Provide Level 1 and Level 2 technical support
  • Serve as the primary contact via phone, email, and Teams
  • Monitor and resolve service tickets in Jira
  • Escalate complex issues and ensure final resolution
  • Troubleshoot laptops, mobile devices, and printers
  • Install and configure hardware and peripherals
  • Maintain IT equipment inventory and hardware allocation
  • Troubleshoot LAN, Wi-Fi, VPN, and DNS issues
  • Support IT infrastructure setup for new facilities
  • Document incidents and resolutions in Confluence
  • Manage user accounts and enterprise applications
  • Collaborate with cybersecurity and infrastructure teams

Tools & Technologies

WindowsMicrosoft Office 365Microsoft 365 administrationPythonPowerShell

Languages

EnglishBusiness Fluent

Benefits

Competitive Pay

  • Virtual company share program

More Vacation Days

  • 30 days of vacation

Retirement Plans

  • Company pension plan
  • 20% employer pension contribution

Free or Subsidized Food

  • Subsidised lunch

Public Transport Subsidies

  • Financed Deutschlandticket

Healthcare & Fitness

  • Sponsored sports club memberships

Additional Allowances

  • Individual learning allowance
  • Childcare allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Isar Aerospace SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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