Delos Cloud
IT Change Manager(m/w/x)
Full-time/Part-timeWith HomeofficeExperienced
Berlin
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DEDelos Cloud
IT Change Manager(m/w/x)
Berlin
Full-time, Part-timeWith Home OfficeExperienced
Nejo AI Summary
Managing IT change processes for a sovereign cloud platform for the German public sector. ITIL-based change and service management expertise required. Flexible work environment, employee discounts.
Requirements
- Degree in (business) informatics, computer science, business administration, or comparable field
- Several years of professional experience in IT change, service, or process management
- Very good knowledge of ITIL based change and service management processes
- Practical experience with common ITSM tools (e.g. ServiceNow, Jira Service Management or comparable solutions)
- Ideally proven by ITIL or similar certification
- Proven experience in modelling, analyzing, and optimizing IT processes
- Use of KPIs and data to identify weaknesses and derive improvement measures
- Strong analytical and conceptual skills
- Structured, solution-oriented way of working
- Ability to balance process governance with pragmatic implementation in agile/environment
- Ideally utilizing DevOps or similar methods
- Excellent communication and moderation skills
- Confident dealing with stakeholders across all levels
- Capable of leading CAB and workshop formats
- Managing conflicts and escalations
- Fluency in German
- Fluency in English
Tasks
- Manage IT change management process
- Develop ITIL-compliant change procedures
- Assess impact of change requests
- Approve and implement change requests
- Conduct post-implementation reviews
- Minimize risk and downtime for critical services
- Plan change calendar across applications
- Coordinate infrastructure and cloud services
- Identify conflicts and dependencies
- Orchestrate releases and maintenance windows
- Collaborate with project and operations teams
- Define end-to-end IT service processes
- Document and optimize IT support processes
- Standardize and automate workflows
- Chair Change Advisory Board meetings
- Ensure transparent decision-making
- Maintain accurate documentation
- Record risks, approvals, and test plans
- Measure process and change performance
- Report on change success rates
- Derive and implement improvement measures
- Support product owners and project managers
- Promote structured change culture
- Advise on compliance and audit topics
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- ServiceNow
- Jira Service Management
- ITIL
- BPMN
- DevOps
Benefits
Corporate Discounts
- Employee discounts
Additional Allowances
- Vouchers
Flexible Working
- Flexible work environment
- Healthy work-life balance
- Flexible working models
- Work from home flexibility
- Working time account
Learning & Development
- Development opportunities
Workation & Sabbatical
- Time-off models
Public Transport Subsidies
- Flexible mobility programs
Company Vehicle
- Company car policy
Other Benefits
- JobRad
- Inclusion
- Health and well-being focus
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Free water
- Excellent coffee
Healthcare & Fitness
- Outdoor sports activities
Retirement Plans
- Company pension plan
Competitive Pay
- Share participation options
Startup Environment
- Intense onboarding
Mentorship & Coaching
- Personal buddy
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delos Cloud and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEDelos Cloud
IT Change Manager(m/w/x)
Berlin
Full-time, Part-timeWith Home OfficeExperienced
Nejo AI Summary
Managing IT change processes for a sovereign cloud platform for the German public sector. ITIL-based change and service management expertise required. Flexible work environment, employee discounts.
Requirements
- Degree in (business) informatics, computer science, business administration, or comparable field
- Several years of professional experience in IT change, service, or process management
- Very good knowledge of ITIL based change and service management processes
- Practical experience with common ITSM tools (e.g. ServiceNow, Jira Service Management or comparable solutions)
- Ideally proven by ITIL or similar certification
- Proven experience in modelling, analyzing, and optimizing IT processes
- Use of KPIs and data to identify weaknesses and derive improvement measures
- Strong analytical and conceptual skills
- Structured, solution-oriented way of working
- Ability to balance process governance with pragmatic implementation in agile/environment
- Ideally utilizing DevOps or similar methods
- Excellent communication and moderation skills
- Confident dealing with stakeholders across all levels
- Capable of leading CAB and workshop formats
- Managing conflicts and escalations
- Fluency in German
- Fluency in English
Tasks
- Manage IT change management process
- Develop ITIL-compliant change procedures
- Assess impact of change requests
- Approve and implement change requests
- Conduct post-implementation reviews
- Minimize risk and downtime for critical services
- Plan change calendar across applications
- Coordinate infrastructure and cloud services
- Identify conflicts and dependencies
- Orchestrate releases and maintenance windows
- Collaborate with project and operations teams
- Define end-to-end IT service processes
- Document and optimize IT support processes
- Standardize and automate workflows
- Chair Change Advisory Board meetings
- Ensure transparent decision-making
- Maintain accurate documentation
- Record risks, approvals, and test plans
- Measure process and change performance
- Report on change success rates
- Derive and implement improvement measures
- Support product owners and project managers
- Promote structured change culture
- Advise on compliance and audit topics
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- ServiceNow
- Jira Service Management
- ITIL
- BPMN
- DevOps
Benefits
Corporate Discounts
- Employee discounts
Additional Allowances
- Vouchers
Flexible Working
- Flexible work environment
- Healthy work-life balance
- Flexible working models
- Work from home flexibility
- Working time account
Learning & Development
- Development opportunities
Workation & Sabbatical
- Time-off models
Public Transport Subsidies
- Flexible mobility programs
Company Vehicle
- Company car policy
Other Benefits
- JobRad
- Inclusion
- Health and well-being focus
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Free water
- Excellent coffee
Healthcare & Fitness
- Outdoor sports activities
Retirement Plans
- Company pension plan
Competitive Pay
- Share participation options
Startup Environment
- Intense onboarding
Mentorship & Coaching
- Personal buddy
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delos Cloud and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Delos Cloud
Industry
IT
Description
Das Unternehmen bietet eine sichere Cloud-Plattform für die Digitalisierung des Öffentlichen Diensts in Deutschland.
Not a perfect match?
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