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aixigo AG
7h ago

IT Administrator - external(m/w/x)

Aachen
Full-timeFreelanceWith Home OfficeExperienced

Description

You will drive IT efficiency by managing the helpdesk and resolving technical issues, ensuring every team member has a seamless and fully functional digital workspace.

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Requirements

  • Erfahrung im 1st-Level-Support oder Helpdesk-Bereich
  • Sicherer Umgang mit Windows-Clients, idealerweise macOS/Linux, Active Directory und Office-365
  • Erfahrung mit Ticketing-Tools wie Jira Service Management oder ähnlichen Systemen
  • Grundverständnis für Netzwerke, VPNs und Peripherie-Hardware
  • Serviceorientierte Arbeitsweise, Kommunikationsfähigkeiten, Deutsch (C1) und Englisch
  • Strukturierte Dokumentations- und Problemlösungsfähigkeiten sowie Teamorientierung
  • Experience in 1st-level support or helpdesk environments
  • Handling Windows clients, ideally macOS/Linux, Active Directory and Office 365
  • Familiarity with ticketing tools like Jira Service Management or similar
  • Basic understanding of networking, VPNs and peripheral hardware
  • Service-oriented mindset, communication skills, German (C1) and English
  • Structured documentation, problem-solving abilities and team-oriented style

Education

Compulsory education
OR
High school diploma
OR
Vocational certification
OR
Currently in higher education
OR
Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Manage 1st-level helpdesk operations
  • Prioritize and resolve user requests
  • Administer accounts in AD and Office 365
  • Manage passwords and user permissions
  • Maintain and document Jira tickets
  • Troubleshoot software and hardware incidents
  • Collaborate with 2nd and 3rd level teams
  • Configure PCs and full workspace setups
  • Set up VPNs and email clients
  • Document solutions and standard workflows
  • Support inventory and asset management

Tools & Technologies

WindowsmacOSLinuxActive DirectoryOffice 365Jira Service ManagementVPN

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Benefits

Purpose-Driven Work

  • Großer Gestaltungsspielraum

Informal Culture

  • Vertrauensvolles und wertschätzendes Umfeld
  • Familienfreundliche und lockere Atmosphäre
  • Flache Hierarchie
  • Hunde am Arbeitsplatz
  • Great creative freedom
  • Trusting and appreciative environment
  • Family-friendly and relaxed atmosphere
  • Flat hierarchy
  • Dogs at the workplace

Modern Equipment

  • Modernste Collaboration Tools
  • State-of-the-art collaboration tools

Flexible Working

  • Hybrides Arbeiten
  • Efficient hybrid working

Free or Subsidized Food

  • Cafeteria
  • Frisches Obst und Gemüse
  • Fresh fruit and vegetables

Healthcare & Fitness

  • Gesundheitsaktionen
  • Health campaigns

Parking & Commuter Benefits

  • Kostenlose Parkplätze
  • Free parking spaces

Other Benefits

  • Mobiler Reifenservice
  • Paketservice
  • Parcel service

Team Events

  • Verschiedenste Events

Snacks & Drinks

  • Getränke
  • Kekse
  • Drinks
  • Cookies
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of aixigo AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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