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Inside Sales - Cell and Molecular Research: Customer Operations & E commerce Specialist (Consumables)(m/w/x)
Managing B2B e-commerce operations, price implementation, and order fulfillment for scientific consumables. Customer operations experience in consumables, pricing knowledge, and German/English skills essential. Focus on Agilent online store and electronic catalogue administration.
Requirements
- Experience in customer operations/order management within a consumables business
- Working knowledge of pricing (implementation, change control, negotiation basics, impact analysis)
- Familiarity with B2B e-procurement and online store workflows
- Strong attention to detail and ownership mindset
- Excellent verbal and written communication skills in German and English
- Fluency with CRM/ERP tools and spreadsheets
- Creativity and customer focus
Tasks
- Support price implementation by applying increases and negotiating with data-driven rationale
- Manage day-to-day e-commerce operations for B2B connections and the online store
- Track Agilent online store requests and resolve online shop issues
- Administer the electronic catalogue
- Follow up on delivery schedules, partial shipments, and backorders
- Keep customers informed about delivery timelines
- Communicate backorder statuses and set expectations
- Clear orders for booking by assisting customers with catalogue numbers and price discrepancies
- Drive inbound sales activities to meet objectives
- Collaborate with field and cross-functional teams to enhance customer experience
- Prepare and manage accurate quotations aligned with pricing and contract terms
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CRM
- ERP
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Inside Sales - Cell and Molecular Research: Customer Operations & E commerce Specialist (Consumables)(m/w/x)
Managing B2B e-commerce operations, price implementation, and order fulfillment for scientific consumables. Customer operations experience in consumables, pricing knowledge, and German/English skills essential. Focus on Agilent online store and electronic catalogue administration.
Requirements
- Experience in customer operations/order management within a consumables business
- Working knowledge of pricing (implementation, change control, negotiation basics, impact analysis)
- Familiarity with B2B e-procurement and online store workflows
- Strong attention to detail and ownership mindset
- Excellent verbal and written communication skills in German and English
- Fluency with CRM/ERP tools and spreadsheets
- Creativity and customer focus
Tasks
- Support price implementation by applying increases and negotiating with data-driven rationale
- Manage day-to-day e-commerce operations for B2B connections and the online store
- Track Agilent online store requests and resolve online shop issues
- Administer the electronic catalogue
- Follow up on delivery schedules, partial shipments, and backorders
- Keep customers informed about delivery timelines
- Communicate backorder statuses and set expectations
- Clear orders for booking by assisting customers with catalogue numbers and price discrepancies
- Drive inbound sales activities to meet objectives
- Collaborate with field and cross-functional teams to enhance customer experience
- Prepare and manage accurate quotations aligned with pricing and contract terms
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CRM
- ERP
About the Company
Agilent Technologies Deutschland GmbH
Industry
Healthcare
Description
Das Unternehmen ist ein weltweit führender Messtechnikanbieter, der Forschungsinstitute und Pharmaunternehmen bei der Erforschung von Krankheiten unterstützt.
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