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AGAgilent Technologies Deutschland GmbH

Inside Sales - Cell and Molecular Research: Customer Operations & E commerce Specialist (Consumables)(m/w/x)

Waldbronn
Full-timeWith Home OfficeExperienced

Managing B2B e-commerce operations, price implementation, and order fulfillment for scientific consumables. Customer operations experience in consumables, pricing knowledge, and German/English skills essential. Focus on Agilent online store and electronic catalogue administration.

Requirements

  • Experience in customer operations/order management within a consumables business
  • Working knowledge of pricing (implementation, change control, negotiation basics, impact analysis)
  • Familiarity with B2B e-procurement and online store workflows
  • Strong attention to detail and ownership mindset
  • Excellent verbal and written communication skills in German and English
  • Fluency with CRM/ERP tools and spreadsheets
  • Creativity and customer focus

Tasks

  • Support price implementation by applying increases and negotiating with data-driven rationale
  • Manage day-to-day e-commerce operations for B2B connections and the online store
  • Track Agilent online store requests and resolve online shop issues
  • Administer the electronic catalogue
  • Follow up on delivery schedules, partial shipments, and backorders
  • Keep customers informed about delivery timelines
  • Communicate backorder statuses and set expectations
  • Clear orders for booking by assisting customers with catalogue numbers and price discrepancies
  • Drive inbound sales activities to meet objectives
  • Collaborate with field and cross-functional teams to enhance customer experience
  • Prepare and manage accurate quotations aligned with pricing and contract terms

Work Experience

  • approx. 1 - 4 years

Education

  • High school diploma

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • CRM
  • ERP
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