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Inside Sales - Cell and Molecular Research: Customer Operations & E commerce Specialist (Consumables)(m/w/x)
Managing B2B e-commerce operations, price implementation, and order fulfillment for scientific consumables. Customer operations experience in consumables, pricing knowledge, and German/English skills essential. Focus on Agilent online store and electronic catalogue administration.
Requirements
- Experience in customer operations/order management within a consumables business
- Working knowledge of pricing (implementation, change control, negotiation basics, impact analysis)
- Familiarity with B2B e-procurement and online store workflows
- Strong attention to detail and ownership mindset
- Excellent verbal and written communication skills in German and English
- Fluency with CRM/ERP tools and spreadsheets
- Creativity and customer focus
Tasks
- Support price implementation by applying increases and negotiating with data-driven rationale
- Manage day-to-day e-commerce operations for B2B connections and the online store
- Track Agilent online store requests and resolve online shop issues
- Administer the electronic catalogue
- Follow up on delivery schedules, partial shipments, and backorders
- Keep customers informed about delivery timelines
- Communicate backorder statuses and set expectations
- Clear orders for booking by assisting customers with catalogue numbers and price discrepancies
- Drive inbound sales activities to meet objectives
- Collaborate with field and cross-functional teams to enhance customer experience
- Prepare and manage accurate quotations aligned with pricing and contract terms
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CRM
- ERP
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Inside Sales - Cell and Molecular Research: Customer Operations & E commerce Specialist (Consumables)(m/w/x)
Managing B2B e-commerce operations, price implementation, and order fulfillment for scientific consumables. Customer operations experience in consumables, pricing knowledge, and German/English skills essential. Focus on Agilent online store and electronic catalogue administration.
Requirements
- Experience in customer operations/order management within a consumables business
- Working knowledge of pricing (implementation, change control, negotiation basics, impact analysis)
- Familiarity with B2B e-procurement and online store workflows
- Strong attention to detail and ownership mindset
- Excellent verbal and written communication skills in German and English
- Fluency with CRM/ERP tools and spreadsheets
- Creativity and customer focus
Tasks
- Support price implementation by applying increases and negotiating with data-driven rationale
- Manage day-to-day e-commerce operations for B2B connections and the online store
- Track Agilent online store requests and resolve online shop issues
- Administer the electronic catalogue
- Follow up on delivery schedules, partial shipments, and backorders
- Keep customers informed about delivery timelines
- Communicate backorder statuses and set expectations
- Clear orders for booking by assisting customers with catalogue numbers and price discrepancies
- Drive inbound sales activities to meet objectives
- Collaborate with field and cross-functional teams to enhance customer experience
- Prepare and manage accurate quotations aligned with pricing and contract terms
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CRM
- ERP
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Agilent Technologies Deutschland GmbH
Industry
Healthcare
Description
Das Unternehmen ist ein weltweit führender Messtechnikanbieter, der Forschungsinstitute und Pharmaunternehmen bei der Erforschung von Krankheiten unterstützt.
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