GetYourGuide
Head of Supply Marketing(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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GEGetYourGuide
Head of Supplier Enablement(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Global supplier support engine management for travel experiences platform. 8+ years operations or customer success experience required. Hybrid work, 30 days work-from-anywhere.
Requirements
- 8+ years in operations, customer success, or service delivery, ideally in B2B, marketplace, or platform environment
- 4+ years leading leaders and multi-team organizations
- Proven track record running complex support/ops functions with clear KPIs and continuous improvement
- Empathetic, hands-on people leader with high performance bar
- Strong operations mindset: comfortable with queues, SLAs, workflows, capacity planning, and process design
- Ability to operate in ambiguity and create clarity, focus, and simple priorities for teams
- Strong analytical skills; confident using data and dashboards to understand performance and set priorities
- Experience standardizing processes and driving operational improvements across regions or functions
- Familiarity with support tooling and automation in operations
- Engaged with AI practices and tools
- Excellent stakeholder management across Product, Tech, Supply and regional teams
- Clear, concise communicator in English, able to adapt from frontline to C-level audiences
- Marketplace/Travel Marketplace industry experience
- Sales team particular account management experience
Tasks
- Own global supplier support engine
- Manage end-to-end supplier support experience
- Set and manage KPIs for support performance
- Ensure consistent support across service models
- Handle major supplier operational issues
- Improve processes and playbooks for recurring issues
- Develop monitoring and reporting systems
- Lead Supplier Experience, Principal Model Ops, and Connectivity Support teams
- Set clear goals and standards for teams
- Ensure smooth routing and handovers between teams
- Maintain simple and current documentation
- Collaborate with Supply, Sales, Product, Finance, Legal, and Communications
- Represent supplier needs in new initiatives
- Report on supplier support health and risks
- Develop and lead people managers
- Build leadership capacity in teams
- Foster a high-trust, high-accountability culture
- Promote diversity and inclusion
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI practices and tools
- support tooling
- dashboards
Benefits
Flexible Working
- Hybrid working approach
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Workation & Sabbatical
- Work from anywhere for 30 days
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- Discounts on activities
Learning & Development
- Language reimbursement program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GEGetYourGuide
Head of Supplier Enablement(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Global supplier support engine management for travel experiences platform. 8+ years operations or customer success experience required. Hybrid work, 30 days work-from-anywhere.
Requirements
- 8+ years in operations, customer success, or service delivery, ideally in B2B, marketplace, or platform environment
- 4+ years leading leaders and multi-team organizations
- Proven track record running complex support/ops functions with clear KPIs and continuous improvement
- Empathetic, hands-on people leader with high performance bar
- Strong operations mindset: comfortable with queues, SLAs, workflows, capacity planning, and process design
- Ability to operate in ambiguity and create clarity, focus, and simple priorities for teams
- Strong analytical skills; confident using data and dashboards to understand performance and set priorities
- Experience standardizing processes and driving operational improvements across regions or functions
- Familiarity with support tooling and automation in operations
- Engaged with AI practices and tools
- Excellent stakeholder management across Product, Tech, Supply and regional teams
- Clear, concise communicator in English, able to adapt from frontline to C-level audiences
- Marketplace/Travel Marketplace industry experience
- Sales team particular account management experience
Tasks
- Own global supplier support engine
- Manage end-to-end supplier support experience
- Set and manage KPIs for support performance
- Ensure consistent support across service models
- Handle major supplier operational issues
- Improve processes and playbooks for recurring issues
- Develop monitoring and reporting systems
- Lead Supplier Experience, Principal Model Ops, and Connectivity Support teams
- Set clear goals and standards for teams
- Ensure smooth routing and handovers between teams
- Maintain simple and current documentation
- Collaborate with Supply, Sales, Product, Finance, Legal, and Communications
- Represent supplier needs in new initiatives
- Report on supplier support health and risks
- Develop and lead people managers
- Build leadership capacity in teams
- Foster a high-trust, high-accountability culture
- Promote diversity and inclusion
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI practices and tools
- support tooling
- dashboards
Benefits
Flexible Working
- Hybrid working approach
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Workation & Sabbatical
- Work from anywhere for 30 days
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- Discounts on activities
Learning & Development
- Language reimbursement program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
GetYourGuide
Industry
Tourism
Description
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Not a perfect match?
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