Alteos GmbH
Head of Operations - Intelligence & Process Enablement(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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GEgetolo GmbH
Head of Strategic Operations(m/w/x)
Berlin
Full-timeWith Home OfficeManagement
AI/ML
Nejo AI Summary
Designing future insurance experiences and driving organizational efficiency for an InsurTech firm with 200,000+ customers. 6+ years in strategic operations or comparable role required. 28 vacation days, subsidized bike, and public transport ticket.
Requirements
- Bachelor's or Master's degree
- 6+ years in strategic operations, consulting, business operations, product operations, or comparable strategic role
- Proven track record of delivering cross-functional, data- and automation-driven initiatives
- Strong analytical thinking and problem-solving skills
- High degree of ownership and decision-making confidence
- Excellent communication and stakeholder management abilities
- Strong project and program management capabilities
- Familiarity with agile methodologies and digital product development is a plus
- Comfortable working with data and insights; able to translate complexity into clarity
- Strong interest in emerging technologies such as AI, automation, and workflow orchestration
- Fluent in English and German
Tasks
- Design the future insurance experience
- Drive organizational efficiency and performance
- Support COO in strategic execution
- Bridge business strategy, product development, and operations
- Launch and deliver strategic initiatives
- Operate as a scalable, data-driven, and digitally enabled function
- Manage a Senior Data Analyst and Automations Manager
- Translate strategic priorities into actionable plans
- Drive cross-functional initiatives with Product, Engineering, Finance, Claims, and Customer Support
- Serve as a strategic partner to the COO
- Own the Operations KPI framework (e.g., CSAT, automation rate)
- Oversee Operations data governance, reporting, and insight generation
- Ensure data-driven operational decisions
- Develop and own the automation and AI roadmap
- Oversee automation initiatives across Customer Support, Claims, Payments/Dunning, and internal workflows
- Identify high-impact automation and digitalization opportunities
- Lead the operational retention strategy
- Analyse churn drivers and orchestrate corrective actions
- Collaborate with Customer Support, Claims, Product to improve retention
- Own insights and reporting for retention KPIs
- Optimise operational processes related to payments, dunning, and fraud
- Collaborate with Product, Engineering, and Finance to optimise payment operations
- Reduce involuntary churn through improved payment experience and automation
- Design and optimise end-to-end operational processes
- Build and maintain clear ownership structures (RACI, process owners, SLAs)
- Ensure process documentation, standardisation, and cross-functional alignment
- Align operational processes with GDPR, risk carrier requirements, and internal guidelines
- Manage operational risks through incident reviews and preventive controls
- Own the OKR methodology, cadence, and quality standards
- Lead operational change initiatives
- Conduct change impact assessments
- Develop rollout, communication, and training plans
- Partner with Customer Support, Claims, and cross-functional leads for smooth implementation
- Build a culture of transparency, adaptability, and continuous improvement
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- AI
- automation
- workflow orchestration
- agile methodologies
- digital product development
Benefits
More Vacation Days
- Holidays on Dec 24th and 31st
Company Bike
- Subsidized Swapfiets bike
Public Transport Subsidies
- Subsidized BVG ticket
- Subsidized Deutschlandticket
Flexible Working
- Hybrid work
Workation & Sabbatical
- Work abroad in EU (up to 60 days)
Mentorship & Coaching
- Free coaching sessions
Other Benefits
- Product testing
Learning & Development
- Learning budget (from 750€/year)
Career Advancement
- Regular feedback
Team Events
- Summer and winter parties
- Team events
- Community days
Corporate Discounts
- Corporate benefits platform discounts
Informal Culture
- Pet friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of getolo GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GEgetolo GmbH
Head of Strategic Operations(m/w/x)
Berlin
Full-timeWith Home OfficeManagement
AI/ML
Nejo AI Summary
Designing future insurance experiences and driving organizational efficiency for an InsurTech firm with 200,000+ customers. 6+ years in strategic operations or comparable role required. 28 vacation days, subsidized bike, and public transport ticket.
Requirements
- Bachelor's or Master's degree
- 6+ years in strategic operations, consulting, business operations, product operations, or comparable strategic role
- Proven track record of delivering cross-functional, data- and automation-driven initiatives
- Strong analytical thinking and problem-solving skills
- High degree of ownership and decision-making confidence
- Excellent communication and stakeholder management abilities
- Strong project and program management capabilities
- Familiarity with agile methodologies and digital product development is a plus
- Comfortable working with data and insights; able to translate complexity into clarity
- Strong interest in emerging technologies such as AI, automation, and workflow orchestration
- Fluent in English and German
Tasks
- Design the future insurance experience
- Drive organizational efficiency and performance
- Support COO in strategic execution
- Bridge business strategy, product development, and operations
- Launch and deliver strategic initiatives
- Operate as a scalable, data-driven, and digitally enabled function
- Manage a Senior Data Analyst and Automations Manager
- Translate strategic priorities into actionable plans
- Drive cross-functional initiatives with Product, Engineering, Finance, Claims, and Customer Support
- Serve as a strategic partner to the COO
- Own the Operations KPI framework (e.g., CSAT, automation rate)
- Oversee Operations data governance, reporting, and insight generation
- Ensure data-driven operational decisions
- Develop and own the automation and AI roadmap
- Oversee automation initiatives across Customer Support, Claims, Payments/Dunning, and internal workflows
- Identify high-impact automation and digitalization opportunities
- Lead the operational retention strategy
- Analyse churn drivers and orchestrate corrective actions
- Collaborate with Customer Support, Claims, Product to improve retention
- Own insights and reporting for retention KPIs
- Optimise operational processes related to payments, dunning, and fraud
- Collaborate with Product, Engineering, and Finance to optimise payment operations
- Reduce involuntary churn through improved payment experience and automation
- Design and optimise end-to-end operational processes
- Build and maintain clear ownership structures (RACI, process owners, SLAs)
- Ensure process documentation, standardisation, and cross-functional alignment
- Align operational processes with GDPR, risk carrier requirements, and internal guidelines
- Manage operational risks through incident reviews and preventive controls
- Own the OKR methodology, cadence, and quality standards
- Lead operational change initiatives
- Conduct change impact assessments
- Develop rollout, communication, and training plans
- Partner with Customer Support, Claims, and cross-functional leads for smooth implementation
- Build a culture of transparency, adaptability, and continuous improvement
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- AI
- automation
- workflow orchestration
- agile methodologies
- digital product development
Benefits
More Vacation Days
- Holidays on Dec 24th and 31st
Company Bike
- Subsidized Swapfiets bike
Public Transport Subsidies
- Subsidized BVG ticket
- Subsidized Deutschlandticket
Flexible Working
- Hybrid work
Workation & Sabbatical
- Work abroad in EU (up to 60 days)
Mentorship & Coaching
- Free coaching sessions
Other Benefits
- Product testing
Learning & Development
- Learning budget (from 750€/year)
Career Advancement
- Regular feedback
Team Events
- Summer and winter parties
- Team events
- Community days
Corporate Discounts
- Corporate benefits platform discounts
Informal Culture
- Pet friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of getolo GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
getolo GmbH
Industry
Insurance
Description
Die getolo GmbH ist ein InsurTech, das Zusatztarife in den Bereichen Zahn, Tier und Kranken anbietet. Unter den Marken dentolo, petolo und vitolo betreut das Unternehmen über 200.000 Kund:innen und bietet digitalen Schutz an.
Not a perfect match?
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