Fresenius Kabi Deutschland GmbH
Gruppenleitung Commercial Customer Administration(m/w/x)
Full-timeOn-siteManagement
Bad Homburg vor der Höhe
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SASanofi-Aventis Deutschland GmbH
Head of Order to Serve GSA MCO(m/w/x)
Frankfurt am Main
Full-timeOn-siteManagement
Nejo AI Summary
Overseeing customer master data, pricing, and order management, including claims, for global finance services in pharma. Shared Services/BPO model experience and 5-10 years customer service operations experience required. Global process ownership, driving continuous improvement initiatives.
Requirements
- 5-10 years customer service operations experience
- Experience in Shared Services / BPO model
- International background, multicultural exposure
- Proven project management experience
- Experience in Sanofi SC, Business Operations, or i.O2C team (pharma)
- Strong expertise in sales order management and/or claims & disputes
- Deep understanding of process interdependencies (Customer Engagement, Fulfillment, Quality, Trade, Finance)
- Ability to navigate transactional details, understand business context and root causes
- End-to-end O2C mindset, strong cross-functional and transversal collaboration
- Excellent communication, problem-solving, customer-oriented approach
- Strong delivery focus, task organization, prioritization, and structuring
- Flexibility and adaptability to changing business environments
- Proficiency in SAP / Salesforce; SAP S/4HANA implementation experience (preferred)
- Fluent German and English
Tasks
- Oversee Customer Master Data, pricing, and commercial conditions
- Manage Order Management processes
- Oversee Customer Contact Management, including claims and disputes
- Monitor operational KPIs (OTIF, DSO, working capital, customer satisfaction)
- Drive continuous improvement initiatives
- Provide and communicate service dashboards to measure cost, efficiency, quality, and customer satisfaction
- Conduct internal and external benchmarking
- Implement best practices
- Represent Business Operations (BO) in local committees for claims, disputes, and customer service
- Lead operational governance committees, including dispute resolution and customer satisfaction reviews
- Build a collaborative culture across O2C teams and the Budapest Hub
- Implement Global Core Model standards
- Maximize Core Model adherence
- Manage local deviations from the Core Model
- Develop and manage local policies, procedures, RACI, workflows, and interaction models
- Minimize business disruption during transitions
- Implement appropriate governance during running phases
- Partner with Supply Chain, Trade, Finance, and process owners to drive end-to-end process efficiency
- Collaborate with GPOs, GPLs, Regional Process Managers, and the Budapest Hub on key O2S projects
- Serve as an escalation point for unresolved claims and disputes between Hub teams and local functions
- Champion process simplification, automation, and digitalization with Hub, Automation COE, and Digital teams
- Ensure compliance with Internal Control and SOX standards
- Define the local target operating model (process, organization, governance, digital solutions)
- Implement the local target operating model in collaboration with i.O2C project, Budapest Hub, CI2C, and Supply Chain teams
- Lead deployment of new tools and systems, including iShift, e-invoicing, and SAP S/4HANA
- Drive change management, including communication, training, knowledge transfer, and adoption tracking
- Conduct impact assessments
- Prepare the organization for transitions
- Identify risks and execute mitigation plans for business continuity
- Support post-implementation stabilization and continuous improvement of O2C processes
- Serve as a focal point for top-down and bottom-up communication on transformation initiatives
- Maintain close working relationships with MCO CFO, MCO Head of Treasury, and MCO Trade heads
- Collaborate with local CI2C teams, Supply Chain Organization (Customer Engagement & Customer Fulfillment), and Sanofi GBUs
- Interface between the Budapest Hub and local functions for escalation and issue resolution
- Integrate customer master data, sales order management, and claims & disputes into an end-to-end O2C operating model
- Manage the transition to the BO O2C Core Model
- Minimize business disruption during the transition
- Implement effective governance during the transition
Work Experience
- 5 - 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SAP
- Salesforce
- SAP S/4HANA
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sanofi-Aventis Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SASanofi-Aventis Deutschland GmbH
Head of Order to Serve GSA MCO(m/w/x)
Frankfurt am Main
Full-timeOn-siteManagement
Nejo AI Summary
Overseeing customer master data, pricing, and order management, including claims, for global finance services in pharma. Shared Services/BPO model experience and 5-10 years customer service operations experience required. Global process ownership, driving continuous improvement initiatives.
Requirements
- 5-10 years customer service operations experience
- Experience in Shared Services / BPO model
- International background, multicultural exposure
- Proven project management experience
- Experience in Sanofi SC, Business Operations, or i.O2C team (pharma)
- Strong expertise in sales order management and/or claims & disputes
- Deep understanding of process interdependencies (Customer Engagement, Fulfillment, Quality, Trade, Finance)
- Ability to navigate transactional details, understand business context and root causes
- End-to-end O2C mindset, strong cross-functional and transversal collaboration
- Excellent communication, problem-solving, customer-oriented approach
- Strong delivery focus, task organization, prioritization, and structuring
- Flexibility and adaptability to changing business environments
- Proficiency in SAP / Salesforce; SAP S/4HANA implementation experience (preferred)
- Fluent German and English
Tasks
- Oversee Customer Master Data, pricing, and commercial conditions
- Manage Order Management processes
- Oversee Customer Contact Management, including claims and disputes
- Monitor operational KPIs (OTIF, DSO, working capital, customer satisfaction)
- Drive continuous improvement initiatives
- Provide and communicate service dashboards to measure cost, efficiency, quality, and customer satisfaction
- Conduct internal and external benchmarking
- Implement best practices
- Represent Business Operations (BO) in local committees for claims, disputes, and customer service
- Lead operational governance committees, including dispute resolution and customer satisfaction reviews
- Build a collaborative culture across O2C teams and the Budapest Hub
- Implement Global Core Model standards
- Maximize Core Model adherence
- Manage local deviations from the Core Model
- Develop and manage local policies, procedures, RACI, workflows, and interaction models
- Minimize business disruption during transitions
- Implement appropriate governance during running phases
- Partner with Supply Chain, Trade, Finance, and process owners to drive end-to-end process efficiency
- Collaborate with GPOs, GPLs, Regional Process Managers, and the Budapest Hub on key O2S projects
- Serve as an escalation point for unresolved claims and disputes between Hub teams and local functions
- Champion process simplification, automation, and digitalization with Hub, Automation COE, and Digital teams
- Ensure compliance with Internal Control and SOX standards
- Define the local target operating model (process, organization, governance, digital solutions)
- Implement the local target operating model in collaboration with i.O2C project, Budapest Hub, CI2C, and Supply Chain teams
- Lead deployment of new tools and systems, including iShift, e-invoicing, and SAP S/4HANA
- Drive change management, including communication, training, knowledge transfer, and adoption tracking
- Conduct impact assessments
- Prepare the organization for transitions
- Identify risks and execute mitigation plans for business continuity
- Support post-implementation stabilization and continuous improvement of O2C processes
- Serve as a focal point for top-down and bottom-up communication on transformation initiatives
- Maintain close working relationships with MCO CFO, MCO Head of Treasury, and MCO Trade heads
- Collaborate with local CI2C teams, Supply Chain Organization (Customer Engagement & Customer Fulfillment), and Sanofi GBUs
- Interface between the Budapest Hub and local functions for escalation and issue resolution
- Integrate customer master data, sales order management, and claims & disputes into an end-to-end O2C operating model
- Manage the transition to the BO O2C Core Model
- Minimize business disruption during the transition
- Implement effective governance during the transition
Work Experience
- 5 - 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SAP
- Salesforce
- SAP S/4HANA
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sanofi-Aventis Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Sanofi-Aventis Deutschland GmbH
Industry
Pharmaceuticals
Description
Das Unternehmen bietet Arzneimittel zur Prävention von Herz-Kreislauf-Erkrankungen an und setzt sich für die Verbesserung der Lebensqualität ein.
Not a perfect match?
- Fresenius Kabi Deutschland GmbH
Gruppenleitung Commercial Customer Administration(m/w/x)
Full-timeOn-siteManagementBad Homburg vor der Höhe - Fresenius Kabi Deutschland GmbH
Biopharma S&OP (Senior) Manager/Director(m/w/x)
Full-timeOn-siteSeniorBad Homburg vor der Höhe - EUROAPI Germany GmbH
Head of Supply Chain(m/w/x)
Full-timeOn-siteSeniorFrankfurt am Main - EUROAPI Germany GmbH
Head of Customer Service & RSL(m/w/x)
Full-timeOn-siteSeniorFrankfurt am Main - NTT DATA
Head of Procurement DACH(m/w/x)
Full-timeOn-siteSeniorBad Homburg vor der Höhe