DASGIP Information and Process Technology GmbH
Teamlead Product Support /Manager Technischer Support(m/w/x)
Full-timeWith HomeofficeManagement
Jülich
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DADASGIP Information and Process Technology GmbH
Head of Global Bioprocess Service(m/w/x)
Jülich
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading global service strategy and customer support for life science lab equipment. International leadership in matrix organizations and building global service teams required. 6 weeks vacation, remote work across Germany.
Requirements
- University degree in engineering, industrial engineering, or business administration
- Proven track record of building and leading international service organizations
- Solid understanding of sales, marketing, and distribution management within the life science / lab equipment industry
- International leadership experience in matrix organizations and multicultural teams
- Very good command of English, German skills are an advantage
- Strong leadership personality with strategic and entrepreneurial mindset, analytical strength, and results orientation
- Excellent communication skills, intercultural competence, and motivational leadership style
Tasks
- Lead and manage the global Bioprocess Service and Customer Support organization
- Design and implement a sustainable global service strategy
- Develop new business models for service delivery
- Manage and enhance international service teams, including Field Service and Technical Support
- Ensure effective global complaint management and timely resolution of customer issues
- Build and transfer application knowledge within the service organization
- Conduct global training for customers and service staff
- Drive new service concepts to maximize recurring revenue streams
- Define and implement worldwide service policies and quality standards
- Collaborate closely with R&D, Logistics, Production, Marketing, Sales, and Portfolio teams
- Represent and position Bioprocess Service both internally and externally
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Benefits
More Vacation Days
- Thirty vacation days per year
- Company-regulated special leave days
Flexible Working
- Flexible flextime framework
- Working time account
- Remote work across Germany
Retirement Plans
- Employer-funded retirement plans
Company Bike
- Job bike
Public Transport Subsidies
- Public transport subsidies
Corporate Discounts
- Corporate benefits
Learning & Development
- Freely selectable training sessions
- Participation in conferences
- Access to learning platforms
Informal Culture
- Diverse and open-minded work environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DASGIP Information and Process Technology GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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- DASGIP Information and Process Technology GmbH
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Full-timeWith HomeofficeNot specifiedJülich - DASGIP Information and Process Technology GmbH
Bioprocess Channel Sales Specialist EMEA(m/w/x)
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Global Head of Engineering(m/w/x)
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Bioprocess Sales Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedJülich
DADASGIP Information and Process Technology GmbH
Head of Global Bioprocess Service(m/w/x)
Jülich
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading global service strategy and customer support for life science lab equipment. International leadership in matrix organizations and building global service teams required. 6 weeks vacation, remote work across Germany.
Requirements
- University degree in engineering, industrial engineering, or business administration
- Proven track record of building and leading international service organizations
- Solid understanding of sales, marketing, and distribution management within the life science / lab equipment industry
- International leadership experience in matrix organizations and multicultural teams
- Very good command of English, German skills are an advantage
- Strong leadership personality with strategic and entrepreneurial mindset, analytical strength, and results orientation
- Excellent communication skills, intercultural competence, and motivational leadership style
Tasks
- Lead and manage the global Bioprocess Service and Customer Support organization
- Design and implement a sustainable global service strategy
- Develop new business models for service delivery
- Manage and enhance international service teams, including Field Service and Technical Support
- Ensure effective global complaint management and timely resolution of customer issues
- Build and transfer application knowledge within the service organization
- Conduct global training for customers and service staff
- Drive new service concepts to maximize recurring revenue streams
- Define and implement worldwide service policies and quality standards
- Collaborate closely with R&D, Logistics, Production, Marketing, Sales, and Portfolio teams
- Represent and position Bioprocess Service both internally and externally
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Benefits
More Vacation Days
- Thirty vacation days per year
- Company-regulated special leave days
Flexible Working
- Flexible flextime framework
- Working time account
- Remote work across Germany
Retirement Plans
- Employer-funded retirement plans
Company Bike
- Job bike
Public Transport Subsidies
- Public transport subsidies
Corporate Discounts
- Corporate benefits
Learning & Development
- Freely selectable training sessions
- Participation in conferences
- Access to learning platforms
Informal Culture
- Diverse and open-minded work environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DASGIP Information and Process Technology GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
DASGIP Information and Process Technology GmbH
Industry
Other
Description
Das Unternehmen bietet Gestaltungsspielraum in der Life-Science Branche und fördert ein wertschätzendes Arbeitsumfeld.
Not a perfect match?
- DASGIP Information and Process Technology GmbH
Teamlead Product Support /Manager Technischer Support(m/w/x)
Full-timeWith HomeofficeManagementJülich - DASGIP Information and Process Technology GmbH
Field Service Engineer Bioprocess EMEA(m/w/x)
Full-timeWith HomeofficeNot specifiedJülich - DASGIP Information and Process Technology GmbH
Bioprocess Channel Sales Specialist EMEA(m/w/x)
Full-timeWith HomeofficeExperiencedJülich - Interroll Holding GmbH
Global Head of Engineering(m/w/x)
Full-timeWith HomeofficeSeniorHückelhoven - Eppendorf
Bioprocess Sales Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedJülich