Description

In this role, you will actively manage key accounts, ensuring client satisfaction through regular visits and effective communication. You will coordinate with various teams, handle complaints, and represent the company at events, all while fostering strong client relationships.

Requirements

• •Completed commercial training or comparable degree
• •Several years of experience in customer support or key account management
• •Persuasiveness in presentations, workshops, or negotiations
• •Very good MS Office skills and basic knowledge of SAP CRM
• •Structured, solution-oriented work style
• •Confident demeanor and clear communication
• •Strong service orientation and willingness to learn
• •Enjoyment of personal interaction and explaining complex products
• •Willingness to travel regionally and nationally

Tasks

• •Manage key accounts actively and personally
• •Conduct regular on-site visits to clients
• •Establish service-level agreements (SLAs) in collaboration with relevant departments
• •Represent client interests within the organization
• •Oversee complaint management and act as an escalation point for important issues
• •Keep client data up to date
• •Collaborate closely with the sales team
• •Coordinate cross-functional teams in contract management and service delivery
• •Handle accounts receivable and claims management according to established processes
• •Facilitate information and communication flow regarding relevant client topics
• •Organize training sessions and present products and services to clients
• •Professionally represent the company at client events and continuously build relationships

Tools & Technologies

Benefits