Bundesdruckerei-Gruppe
IT Support Specialist - Service Desk(m/w/x)
Full-timeOn-siteExperienced
Bonn
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MEMercier Consultancy
German Player Support Specialist for gaming department(m/w/x)
Bonn
Full-timeOn-siteJunior
Nejo AI Summary
German player support for gaming department, troubleshooting technical issues and account management. Gaming culture passion and problem-solving skills essential. Relocation support, fully paid training, and career development.
Requirements
- German and English fluency, written and spoken
- Excellent communication and customer service skills
- Previous player support or customer service experience advantageous
- Strong passion for gaming and familiarity with gaming culture
- Strong problem-solving skills and attention to detail
- Ability to work independently and collaboratively
- Familiarity with customer support software and gaming platforms is a bonus
- High School or equivalent education
Tasks
- Deliver outstanding support to German-speaking players
- Troubleshoot technical issues
- Respond to gameplay questions
- Assist with account management
- Document player interactions and support issues
- Collaborate with other teams to resolve inquiries
- Gather player feedback for development team
- Foster a positive and engaging community
- Keep updated on gaming trends and developments
Education
- High school diploma
Languages
- German – Native
- English – Native
Tools & Technologies
- customer support software
- gaming platforms
Benefits
Other Benefits
- Relocation support
Learning & Development
- Fully paid training
- Support and learning
Job Security
- Stable job
Career Advancement
- Career development
Healthcare & Fitness
- Additional health insurance
Informal Culture
- Positive international work environment
Bonuses & Incentives
- Employee referral bonuses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mercier Consultancy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MEMercier Consultancy
German Player Support Specialist for gaming department(m/w/x)
Bonn
Full-timeOn-siteJunior
Nejo AI Summary
German player support for gaming department, troubleshooting technical issues and account management. Gaming culture passion and problem-solving skills essential. Relocation support, fully paid training, and career development.
Requirements
- German and English fluency, written and spoken
- Excellent communication and customer service skills
- Previous player support or customer service experience advantageous
- Strong passion for gaming and familiarity with gaming culture
- Strong problem-solving skills and attention to detail
- Ability to work independently and collaboratively
- Familiarity with customer support software and gaming platforms is a bonus
- High School or equivalent education
Tasks
- Deliver outstanding support to German-speaking players
- Troubleshoot technical issues
- Respond to gameplay questions
- Assist with account management
- Document player interactions and support issues
- Collaborate with other teams to resolve inquiries
- Gather player feedback for development team
- Foster a positive and engaging community
- Keep updated on gaming trends and developments
Education
- High school diploma
Languages
- German – Native
- English – Native
Tools & Technologies
- customer support software
- gaming platforms
Benefits
Other Benefits
- Relocation support
Learning & Development
- Fully paid training
- Support and learning
Job Security
- Stable job
Career Advancement
- Career development
Healthcare & Fitness
- Additional health insurance
Informal Culture
- Positive international work environment
Bonuses & Incentives
- Employee referral bonuses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mercier Consultancy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Mercier Consultancy
Industry
Entertainment
Description
Mercier Consultancy provides customer care for climate technology solutions, assisting German-speaking customers and contributing to a sustainable future.
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