Contentful
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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HUHubSpot
German Lead Customer Success Manager, Strategic Accounts(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Coordinating post-sale customer experience for large organizations, driving product adoption and making HubSpot value visible. Fluency in German and experience managing $8-10M ARR required. Accommodation support for disability and travel limitations.
Requirements
- Fluency in written and spoken German
- Experience with large organizations (200+ employees)
- Management of minimum $8-10M ARR
- Proven track record impacting customer results via creative problem-solving, strategic consulting, and change management
- Experience with SaaS platforms (desired but not required)
- Strong communication and relationship-building skills
- Ability to multithread across stakeholders
- Ability to deliver compelling executive-level presentations
- Comfortability with navigating change
- Project management expertise
- Expertise in planning and executing strategic initiatives
- Experience with risk management
- Experience with account retention strategies
- Experience with renewal strategies
- Autonomous, proactive approach to identifying challenges
- Creative problem-solving collaboratively
- Experience as Senior CSM
- Experience as Senior Account Management
- Experience with strategic partnerships
- Experience working with VP+ or C-suite decision-makers
- Curiosity and comfort adapting to new technologies
- Utilization and staying up to date with AI
- Travel onsite for strategic consulting engagements (2-3 times yearly)
Tasks
- Coordinate post-sale customer experience
- Enable customers to achieve outcomes
- Make HubSpot value visible to customers
- Drive product adoption of existing tools
- Remove roadblocks for customers
- Proactively manage risk
- Identify opportunities for new products and services
- Work with leadership to understand team functions and challenges
- Set up customers for long-term growth
- Oversee customer experience for 30-40 high-value accounts
- Build deep relationships at all customer levels
- Ensure alignment with customer business goals and use cases
- Develop long-term partnerships with customers
- Use strategic thinking and consultative problem solving
- Help customers achieve measurable business outcomes
- Maximize customer ROI with HubSpot
- Partner with internal cross-functional teams
- Develop and execute success plans
- Align stakeholders on growth strategies and risk mitigation
- Create and deliver Executive Business Reviews
- Present strategic consultations
- Support optimal adoption of HubSpot platform
- Act as a customer advocate
- Develop adoption roadmaps
- Identify and remove adoption barriers
- Create and deliver success plans with clear outcomes
- Align internal resources to support customer initiatives
- Demonstrate resilience and perseverance
- Travel onsite for strategic consulting
- Demonstrate impact on program development
- Contribute to team growth and people development
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
Tools & Technologies
- SaaS platforms
- AI
Benefits
Other Benefits
- Accommodation support for disability
- Accommodation support for travel limitations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HubSpot and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HUHubSpot
German Lead Customer Success Manager, Strategic Accounts(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Coordinating post-sale customer experience for large organizations, driving product adoption and making HubSpot value visible. Fluency in German and experience managing $8-10M ARR required. Accommodation support for disability and travel limitations.
Requirements
- Fluency in written and spoken German
- Experience with large organizations (200+ employees)
- Management of minimum $8-10M ARR
- Proven track record impacting customer results via creative problem-solving, strategic consulting, and change management
- Experience with SaaS platforms (desired but not required)
- Strong communication and relationship-building skills
- Ability to multithread across stakeholders
- Ability to deliver compelling executive-level presentations
- Comfortability with navigating change
- Project management expertise
- Expertise in planning and executing strategic initiatives
- Experience with risk management
- Experience with account retention strategies
- Experience with renewal strategies
- Autonomous, proactive approach to identifying challenges
- Creative problem-solving collaboratively
- Experience as Senior CSM
- Experience as Senior Account Management
- Experience with strategic partnerships
- Experience working with VP+ or C-suite decision-makers
- Curiosity and comfort adapting to new technologies
- Utilization and staying up to date with AI
- Travel onsite for strategic consulting engagements (2-3 times yearly)
Tasks
- Coordinate post-sale customer experience
- Enable customers to achieve outcomes
- Make HubSpot value visible to customers
- Drive product adoption of existing tools
- Remove roadblocks for customers
- Proactively manage risk
- Identify opportunities for new products and services
- Work with leadership to understand team functions and challenges
- Set up customers for long-term growth
- Oversee customer experience for 30-40 high-value accounts
- Build deep relationships at all customer levels
- Ensure alignment with customer business goals and use cases
- Develop long-term partnerships with customers
- Use strategic thinking and consultative problem solving
- Help customers achieve measurable business outcomes
- Maximize customer ROI with HubSpot
- Partner with internal cross-functional teams
- Develop and execute success plans
- Align stakeholders on growth strategies and risk mitigation
- Create and deliver Executive Business Reviews
- Present strategic consultations
- Support optimal adoption of HubSpot platform
- Act as a customer advocate
- Develop adoption roadmaps
- Identify and remove adoption barriers
- Create and deliver success plans with clear outcomes
- Align internal resources to support customer initiatives
- Demonstrate resilience and perseverance
- Travel onsite for strategic consulting
- Demonstrate impact on program development
- Contribute to team growth and people development
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
Tools & Technologies
- SaaS platforms
- AI
Benefits
Other Benefits
- Accommodation support for disability
- Accommodation support for travel limitations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HubSpot and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HubSpot
Industry
IT
Description
HubSpot is an AI-powered customer platform that provides software and resources for marketing, sales, and service, enabling businesses to grow faster.
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