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Wandelbots
13d ago

Field Support Engineer NOVA Platform(m/w/x)

Dresden, Stuttgart, München, Frankfurt am Main
Full-timeWith Home OfficeSenior

Description

In this role, you will be the go-to person for ensuring customers maximize their use of the NOVA platform. Your day-to-day responsibilities will involve troubleshooting technical issues, performing system maintenance, and collaborating with various teams to enhance customer satisfaction.

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Requirements

  • •Solid understanding of modern software systems, APIs, and cloud platform architectures
  • •Knowledge of industrial automation components
  • •Strong problem-solving mindset and hands-on technical skills
  • •Resilience, calmness, and excellent communication skills with customers
  • •Fluency in German and English, written and spoken
  • •Driving license
  • •Willingness to live in Dresden and work at the HQ during onboarding
  • •Travel 50% or more of your time to customer sites
  • •Based and live in Stuttgart, Munich or Frankfurt
  • •Prior experience in field engineering or customer-facing support roles
  • •Experience with industrial automation systems or robotics platforms
  • •Experience in industrial robotics and comfortable with Yaskawa, Kuka, ABB, and/or Fanuc controllers
  • •Experience troubleshooting Linux-based systems and containerized applications

Work Experience

5 - 7 years

Tasks

  • •Provide Level 1 and Level 2 technical support for NOVA customers
  • •Investigate, diagnose, and troubleshoot issues related to NOVA's APIs, SDKs, applications, data services, and system architecture
  • •Perform system maintenance, including software updates, log analysis, and basic bug investigation
  • •Ensure basic support of hardware, such as sensors and cameras, in collaboration with automation engineers and hardware vendors
  • •Collaborate with Product, Engineering, and Customer Success teams for escalations and feedback
  • •Document and report issues, fixes, and customer feedback in a structured and detailed manner
  • •Conduct on-site support at customer facilities during critical phases or escalations
  • •Help improve support processes to enhance efficiency and customer satisfaction

Tools & Technologies

LinuxYaskawaKukaABBFanuc

Languages

German – Business Fluent

English – Business Fluent

Benefits

Social Impact

  • •3 days volunteer time off

Learning & Development

  • •Training opportunities

Mental Health Support

  • •Mental health opportunities

Free or Subsidized Food

  • •Free lunch

Snacks & Drinks

  • •Snacks and drinks

Team Events

  • •Team events

More Vacation Days

  • •30 days annual vacation
  • •Additional rest during Christmas season

Family Support

  • •100% earnings during child's illness
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Wandelbots and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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