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GEGeotab

Field Services Coordinator(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Data Science

Scheduling field service activities for fleet management IoT platform. Bilingual English/German fluency with Polish or Dutch proficiency required. Accommodation for people with disabilities.

Requirements

  • Exceptional verbal and written English fluency
  • Exceptional verbal and written German fluency
  • Professional proficiency in Polish or Dutch
  • Post-secondary technical education or equivalent experience
  • Post-secondary logistics education or equivalent experience
  • Post-secondary business education or equivalent experience
  • Familiarity with vehicle electrical systems
  • Familiarity with hardware installation processes
  • Ability to read technical documentation
  • Ability to read installation guides
  • Proficiency with service management platforms
  • Comfortable using data and reporting tools
  • Comfortable integrating AI usage
  • Exceptional organizational skills
  • Exceptional time management skills
  • Strong communication skills
  • Detail-oriented mindset
  • Proactive, solution-driven mindset
  • Ability to work autonomously
  • Customer-centric approach
  • Strong sense of accountability
  • Encouraged to apply even if not all requirements met

Tasks

  • Coordinate and schedule field service activities
  • Act as primary contact for technicians, customers, and internal teams
  • Manage service requests and work orders
  • Ensure timely completion of field operations
  • Track and report on service KPIs and SLAs
  • Track field performance metrics
  • Maintain accurate records in internal systems
  • Collaborate with logistics, sales, training, and customer success teams
  • Support coordination of third-party service partners
  • Identify process improvements for efficiency
  • Identify process improvements for customer satisfaction
  • Escalate technical issues to engineering or product teams
  • Ensure compliance with local regulations
  • Ensure compliance with health & safety standards
  • Ensure compliance with company policies

Work Experience

  • 2 years

Education

  • Vocational certification

Languages

  • EnglishNative
  • GermanNative
  • PolishBusiness Fluent
  • DutchBusiness Fluent

Tools & Technologies

  • service management platforms
  • data and reporting tools
  • AI

Benefits

Other Benefits

  • Accommodation for people with disabilities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Geotab and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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