Description

You will lead a team of technicians across West Germany, balancing hands-on operational management with strategic improvements to ensure clients receive world-class technical support.

Requirements

• •Degree in Engineering, Business, or related field
• •Experience in field service management
• •Understanding of technical service delivery
• •Experience managing complex service operations
• •Proven leadership and performance management abilities
• •Exceptional communication and problem-solving skills
• •Ability to manage budgets and timelines
• •Knowledge of service management software
• •Ability to travel for field operations
• •Strategic vision and market trend anticipation
• •Customer-first mindset and service passion
• •Data-driven decision making skills
• •Experience in leading organizational change
• •Collaborative leadership and cross-functional ability
• •Continuous learning and adaptability
• •Multinational experience in diverse environments

Tasks

• •Coordinate technical and administrative support activities
• •Manage installations, repairs, and preventive maintenance
• •Oversee engineering change upgrades at client sites
• •Maintain accurate records and administrative systems
• •Schedule personnel to respond to critical situations
• •Collaborate with design management to resolve technical issues
• •Lead and mentor twelve field service technicians
• •Foster a culture of continuous improvement and performance
• •Manage recruitment, training, and professional development
• •Implement daily management and LEAN problem-solving fundamentals
• •Drive strategies to improve response times and satisfaction
• •Address complex customer issues with high service standards
• •Manage the field service budget and resource allocation
• •Optimize workflows to enhance productivity and reduce costs
• •Collaborate with sales and product management teams
• •Execute growth strategies aligned with company objectives
• •Analyze performance data and report insights to management
• •Evaluate emerging technologies to enhance service offerings
• •Ensure compliance with industry regulations and safety standards
• •Maintain quality control for all service activities

Tools & Technologies