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Field Applications Manager EMEA(m/w/x)
On-site application support for diagnostic automation systems, managing installations and team development in the medical device industry. HT/HTL certification, 3-5 years clinical lab experience, and team leadership skills required. Company car, generous annual leave, at medical device firm.
Requirements
- Bachelor’s degree in Biological Sciences or higher
- HT or HTL certification
- 3–5 years clinical laboratory experience
- Understanding of histology laboratory workflows
- Ability to lead and develop teams
- Resolving issues on complex laboratory instrumentation
- Strong customer-facing communication skills
- Problem solving and troubleshooting skills
- Capability of working independently
- Excellent interpersonal and presentation skills
- Technical writing skills
- Willingness to travel up to 75%
- Clean driving licence
- Experience in information technology field (advantageous)
Tasks
- Lead on-site application support for diagnostic automation systems
- Manage installations, network interfacing, and post-installation support
- Guide and develop the applications support team
- Oversee complex escalations to ensure timely resolution
- Track performance metrics like response and resolution times
- Execute instrument installations and demos in assigned territories
- Provide technical training for customers on pathology instrumentation
- Handle product replacement requests and document complaints
- Prepare work orders and periodic performance trend reports
- Collaborate with R&D to validate new product solutions
- Identify revenue opportunities and provide accurate product information
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Word
- Excel
- PowerPoint
- Electronic and mechanical laboratory instrumentation
Benefits
Bonuses & Incentives
- Performance related bonus
Company Vehicle
- Company Car
More Vacation Days
- Generous Annual leave
Healthcare & Fitness
- Collective health insurance
Retirement Plans
- Pension scheme
Mental Health Support
- Employee Assistance Program
Learning & Development
- Access to LinkedIn Learning
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Field Applications Manager EMEA(m/w/x)
On-site application support for diagnostic automation systems, managing installations and team development in the medical device industry. HT/HTL certification, 3-5 years clinical lab experience, and team leadership skills required. Company car, generous annual leave, at medical device firm.
Requirements
- Bachelor’s degree in Biological Sciences or higher
- HT or HTL certification
- 3–5 years clinical laboratory experience
- Understanding of histology laboratory workflows
- Ability to lead and develop teams
- Resolving issues on complex laboratory instrumentation
- Strong customer-facing communication skills
- Problem solving and troubleshooting skills
- Capability of working independently
- Excellent interpersonal and presentation skills
- Technical writing skills
- Willingness to travel up to 75%
- Clean driving licence
- Experience in information technology field (advantageous)
Tasks
- Lead on-site application support for diagnostic automation systems
- Manage installations, network interfacing, and post-installation support
- Guide and develop the applications support team
- Oversee complex escalations to ensure timely resolution
- Track performance metrics like response and resolution times
- Execute instrument installations and demos in assigned territories
- Provide technical training for customers on pathology instrumentation
- Handle product replacement requests and document complaints
- Prepare work orders and periodic performance trend reports
- Collaborate with R&D to validate new product solutions
- Identify revenue opportunities and provide accurate product information
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Word
- Excel
- PowerPoint
- Electronic and mechanical laboratory instrumentation
Benefits
Bonuses & Incentives
- Performance related bonus
Company Vehicle
- Company Car
More Vacation Days
- Generous Annual leave
Healthcare & Fitness
- Collective health insurance
Retirement Plans
- Pension scheme
Mental Health Support
- Employee Assistance Program
Learning & Development
- Access to LinkedIn Learning
About the Company
Epredia
Industry
Healthcare
Description
The company is dedicated to delivering exceptional service in the medical device industry and values collaboration and innovation.
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