Doinstruct
Senior Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
Berlin
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NANavan
Enterprise Customer Success Manager - DACH(m/w/x)
Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Post-sales management for Enterprise clients in Travel or Fintech. 5+ years Enterprise CSM experience required. Collaboration with Account Executives on success plans.
Requirements
- 5+ years Enterprise Customer Success Management experience
- Experience in Travel or Fintech industry
- Excellent project management and organizational skills
- Ability to prioritize tasks and problem-solve
- Attention to detail
- High energy, initiative-taker
- Mandatory fluency in German and English
- Bachelor’s degree or similar working experience
Tasks
- Manage post-sales activities for Enterprise customers
- Build strong relationships with Enterprise customers
- Develop key relationships within customer subteams
- Align customer goals with business strategies
- Collaborate with Account Executives on success plans
- Conduct regular health checks to ensure customer satisfaction
- Serve as the voice of the customer internally
- Maintain deep product knowledge and discuss relevant features
- Increase customer retention through regular check-ins
- Conduct Quarterly and Strategic Business Reviews
- Work with Product and Engineering on enhancement requests
- Handle customer escalations and resolve issues
- Improve customer engagement and account management approaches
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Navan and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NANavan
Enterprise Customer Success Manager - DACH(m/w/x)
Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Post-sales management for Enterprise clients in Travel or Fintech. 5+ years Enterprise CSM experience required. Collaboration with Account Executives on success plans.
Requirements
- 5+ years Enterprise Customer Success Management experience
- Experience in Travel or Fintech industry
- Excellent project management and organizational skills
- Ability to prioritize tasks and problem-solve
- Attention to detail
- High energy, initiative-taker
- Mandatory fluency in German and English
- Bachelor’s degree or similar working experience
Tasks
- Manage post-sales activities for Enterprise customers
- Build strong relationships with Enterprise customers
- Develop key relationships within customer subteams
- Align customer goals with business strategies
- Collaborate with Account Executives on success plans
- Conduct regular health checks to ensure customer satisfaction
- Serve as the voice of the customer internally
- Maintain deep product knowledge and discuss relevant features
- Increase customer retention through regular check-ins
- Conduct Quarterly and Strategic Business Reviews
- Work with Product and Engineering on enhancement requests
- Handle customer escalations and resolve issues
- Improve customer engagement and account management approaches
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Navan and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Navan
Industry
Other
Description
The company aims to make travel seamless and empowering, focusing on enhancing traveler experiences.
Not a perfect match?
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