Adobe
Customer Solutions Account Executive, Professional Services(m/w/x)
Full-timeOn-siteSenior
Berlin
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Leading substantial customer engagements for creative and productivity software platforms, advising sales and delivery teams. 8+ years hands-on experience in professional services or customer delivery of large SaaS programs required. Collaboration in matrixed organization.
Requirements
- 8+ years hands-on experience in professional services, consulting, or customer delivery of large programs (preferably SaaS or enterprise software)
- Enterprise-level project or program management experience
- Proven track record: building positive relationships, managing complex customer engagements, leading transformation
- Passion for operational rigor and customer value
- Ability to collaborate, lead, and influence in matrixed organization
- Strong business insight and industry expertise
- Ability to speak to value drivers and use cases via experience-based storytelling
- Ability to navigate complex client situations
- Ability to act as change agent for clients and Adobe Services
- Strong written and verbal communication skills (German and English)
- Executive-level presence
- Client advisory role experience
- Ability to travel for client engagements
- Bachelor's degree
- MBA or equivalent experience (preferred)
- Digital marketing experience (preferred)
- Eagerness to innovate with AI
Tasks
- Lead substantial, innovative engagements.
- Advise Sales and Delivery teams on project alignment.
- Serve as the primary customer contact.
- Drive delivery of desired results.
- Preserve strong executive connections.
- Collaborate across people, process, and technology.
- Produce measurable customer value.
- Manage success for strategic Services customers.
- Ensure customer requirements are met.
- Ensure engagements deliver measurable business value.
- Act as primary contact for customer executives.
- Coordinate with partners across the customer ecosystem.
- Ensure smooth transition from Sales to Delivery.
- Work with Sales, Delivery, and Product teams.
- Align on customer success plans.
- Identify opportunities to drive value.
- Resolve customer issues quickly.
- Keep engagements on track.
- Drive accurate revenue management.
- Execute growth and margin.
- Accelerate revenue.
- Manage backlog burn.
- Manage contract expiration and extension.
- Align closely with Adobe Finance and Operations.
- Manage the Services team.
- Coordinate team staffing.
- Coordinate team onboarding.
- Coordinate team transitions.
- Partner with Adobe Sales for new opportunities.
- Support contract extensions.
- Support change requests.
- Support addendum.
- Contribute strategic feedback to account planning.
- Collaborate with wider account teams.
- Lead efforts to renew client relationships.
- Lead efforts to expand client relationships.
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- enterprise software
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adobe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Leading substantial customer engagements for creative and productivity software platforms, advising sales and delivery teams. 8+ years hands-on experience in professional services or customer delivery of large SaaS programs required. Collaboration in matrixed organization.
Requirements
- 8+ years hands-on experience in professional services, consulting, or customer delivery of large programs (preferably SaaS or enterprise software)
- Enterprise-level project or program management experience
- Proven track record: building positive relationships, managing complex customer engagements, leading transformation
- Passion for operational rigor and customer value
- Ability to collaborate, lead, and influence in matrixed organization
- Strong business insight and industry expertise
- Ability to speak to value drivers and use cases via experience-based storytelling
- Ability to navigate complex client situations
- Ability to act as change agent for clients and Adobe Services
- Strong written and verbal communication skills (German and English)
- Executive-level presence
- Client advisory role experience
- Ability to travel for client engagements
- Bachelor's degree
- MBA or equivalent experience (preferred)
- Digital marketing experience (preferred)
- Eagerness to innovate with AI
Tasks
- Lead substantial, innovative engagements.
- Advise Sales and Delivery teams on project alignment.
- Serve as the primary customer contact.
- Drive delivery of desired results.
- Preserve strong executive connections.
- Collaborate across people, process, and technology.
- Produce measurable customer value.
- Manage success for strategic Services customers.
- Ensure customer requirements are met.
- Ensure engagements deliver measurable business value.
- Act as primary contact for customer executives.
- Coordinate with partners across the customer ecosystem.
- Ensure smooth transition from Sales to Delivery.
- Work with Sales, Delivery, and Product teams.
- Align on customer success plans.
- Identify opportunities to drive value.
- Resolve customer issues quickly.
- Keep engagements on track.
- Drive accurate revenue management.
- Execute growth and margin.
- Accelerate revenue.
- Manage backlog burn.
- Manage contract expiration and extension.
- Align closely with Adobe Finance and Operations.
- Manage the Services team.
- Coordinate team staffing.
- Coordinate team onboarding.
- Coordinate team transitions.
- Partner with Adobe Sales for new opportunities.
- Support contract extensions.
- Support change requests.
- Support addendum.
- Contribute strategic feedback to account planning.
- Collaborate with wider account teams.
- Lead efforts to renew client relationships.
- Lead efforts to expand client relationships.
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- enterprise software
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adobe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Adobe
Industry
IT
Description
The company is focused on changing the world through digital experiences, empowering users to create exceptional digital content.
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