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PAParloa

Strategic Engagement Manager(m/w/x)

Berlin, München
Full-timeOn-siteSenior
AI/ML
Data Science

Driving GenAI platform adoption for enterprise contact centers. Translating executive AI vision into measurable business outcomes required. Unlimited PTO, equity package.

Requirements

  • 8+ years enterprise software, consulting, or customer success experience
  • Translating executive vision to commercial value
  • Designing scalable success strategies
  • End-to-end ownership mindset
  • Decisive under ambiguity
  • Accountable for results
  • Skilled at aligning cross-functional teams
  • Board-level presence
  • Able to influence senior stakeholders
  • Lead strategic discussions
  • Articulate business impact with data
  • Strong grasp of AI
  • Strong grasp of automation
  • Strong grasp of enterprise integration
  • Translate technical possibilities to customer value
  • Builder's mindset
  • Structured, proactive, collaborative
  • Elevate teams through clarity, rigor, leadership
  • Advanced education (MBA or Master’s) is a plus
  • Coursework in AI, Cloud, or Data is beneficial
  • Strong communication skills in English
  • Strong communication skills in German

Tasks

  • Own success of strategic enterprise customers
  • Make Parloa indispensable for clients
  • Translate client AI vision into business outcomes
  • Build trusted, long-term partnerships
  • Guide organizations through AI and CX transformations
  • Orchestrate implementation across teams and partners
  • Deliver on-time, high-impact rollouts
  • Drive customer health and value realization
  • Drive customer expansion across regions and functions
  • Partner with Account Executives and Solution Engineers
  • Partner with the partner ecosystem
  • Turn success into multi-year growth
  • Help companies unlock agentic AI potential
  • Position Parloa as an essential transformation partner
  • Lead strategic enterprise relationships
  • Own success plans and KPIs
  • Own measurable business outcomes
  • Translate AI and CX ambitions into enterprise impact
  • Manage implementation timelines and dependencies
  • Manage cross-functional execution for go-lives
  • Build deep, trust-based partnerships with senior stakeholders
  • Evolve Parloa's position to strategic ally
  • Quantify and communicate value through data
  • Conduct executive business reviews
  • Create success narratives
  • Identify and capture expansion opportunities
  • Scale adoption across regions, functions, and use cases
  • Represent Parloa's leadership in Agentic AI
  • Represent Parloa's leadership in CX transformation
  • Represent Parloa's leadership in enterprise innovation

Work Experience

  • 8 years

Education

  • Master's degree

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • AI
  • automation
  • Cloud
  • Data

Benefits

Flexible Working

  • Flexible working hours

More Vacation Days

  • Unlimited PTO

Other Benefits

  • Travel opportunities

Competitive Pay

  • Competitive compensation
  • Equity package

Informal Culture

  • Collaborative company culture

Startup Environment

  • Immersive onboarding

Learning & Development

  • Training and development budget

Healthcare & Fitness

  • ClassPass membership
  • Nilo Health
  • Health insurance

Free or Subsidized Food

  • Weekly sponsored office lunches

Team Events

  • Regular team events
  • Game nights
  • Social activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parloa and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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