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ServiceNow
3d ago

Director of Organizational Change Management(m/w/x)

München
Full-timeWith Home OfficeSenior
AI/ML

Description

You will lead a team of professionals to drive global adoption of AI tools and new methodologies, ensuring over 1,000 consultants successfully navigate large-scale organizational change.

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Requirements

  • Prosci Change Management Certification
  • 7+ years OCM leadership experience
  • 3+ years managing OCM teams
  • Deep Prosci expertise
  • Experience driving adoption for 1,000+ people
  • Management consulting background
  • Strong stakeholder influence skills
  • Excellent communication and storytelling
  • Data-driven measurement approach
  • CCMP certification (ACMP) desirable
  • AI/ML adoption or digital transformation experience
  • Adult learning or instructional design knowledge
  • ServiceNow platform knowledge
  • Change management software experience

Education

Bachelor's degree
OR
Master's degree
OR
Doctoral / PhD

Work Experience

7 years

Tasks

  • Lead the people side of organizational transformation
  • Apply Prosci methodology to assess impact and formulate strategies
  • Conduct global change readiness assessments for 1,000+ consultants
  • Build stakeholder engagement strategies to secure executive sponsorship
  • Create integrated roadmaps to sequence multiple initiatives
  • Embed change management into PMO project governance
  • Drive adoption of delivery methodologies and AI-powered tools
  • Build measurement frameworks to track ADKAR progress
  • Identify and address resistance with targeted interventions
  • Manage a team of change, communication, and training professionals
  • Establish OCM standards, tools, and playbooks
  • Develop team capabilities in Prosci and AI concepts
  • Oversee multi-channel communication and engagement campaigns
  • Partner on learning experiences and role-specific enablement materials
  • Create feedback mechanisms like surveys and focus groups
  • Establish KPIs to measure adoption and proficiency
  • Report progress and risks to PMO and executive leaders
  • Equip executive sponsors and middle managers as change leaders
  • Build and maintain a global change champion network

Tools & Technologies

ProsciADKARServiceNow

Languages

EnglishBusiness Fluent

Benefits

Informal Culture

  • Accessible and inclusive experience

Other Benefits

  • Reasonable accommodations for application
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