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ALAlmedia

Director of CRM(m/w/x)

Berlin
Full-timeOn-siteExperienced

Architecting a data-driven customer lifecycle engine for a user engagement marketing platform. Deep understanding of CRM data architecture required. Equity in Almedia, transport subsidy, and language learning.

Requirements

  • Deep understanding of CRM data architecture
  • Ability to identify broken system logic
  • High-volume B2C engagement experience
  • Experience with large, active user bases
  • Experience with complex lifecycle management
  • Mastery of omnichannel orchestration platforms
  • Ability to build complex logic in platforms
  • Ability to build API-triggered campaigns
  • Ability to build automated flows independently
  • Strong analytical skills
  • Ability to interpret data for decisions
  • Ability to turn insights into structural decisions
  • Bonus: Experience building CRM systems
  • Bonus: Experience overhauling CRM systems
  • Full accountability for post-install world
  • Push for intelligent, automated CRM systems
  • Create CRM systems treating users as individuals
  • Thrive in high-growth, building environments
  • Hold long-term vision while making short-term decisions

Tasks

  • Architect a data-driven customer lifecycle engine
  • Maximize long-term retention and engagement globally
  • Map all user journey entry points
  • Design logic across diverse user flows
  • Ensure scalable CRM decisions
  • Build an automated engagement system
  • Leverage behavioral triggers and predictive logic
  • Implement multi-channel sequencing (Email, Push, SMS, In-App)
  • Partner with Data and Engineering
  • Define CRM data schema
  • Ensure real-time event tracking
  • Scale global retention KPIs (Day-30, Day-90)
  • Deploy structured testing frameworks
  • Generate real signal from experiments
  • Collaborate with Senior PMs and Head of UA
  • Bridge acquisition and long-term monetization
  • Ensure a unified user experience

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • CRM
  • Braze

Benefits

Competitive Pay

  • Equity in Almedia

Public Transport Subsidies

  • Transport subsidy

Free or Subsidized Food

  • Breakfasts and lunches

Learning & Development

  • Language learning

Healthcare & Fitness

  • Urban Sports Club
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Almedia and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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