Director Distribution Operations & Customer Support(m/w/x)

Description

You will lead the company's distribution and support functions, balancing strategic logistics management with high-level team leadership to ensure operational excellence and a seamless customer experience.

Requirements

• •Bachelor's degree in Supply Chain, Operations, Business, or related field
• •MBA preferred
• •10+ years experience in distribution, logistics, and customer support
• •5 years experience in leadership role
• •Experience in medical device, diagnostics, or life sciences industry
• •Strong knowledge of regulatory requirements
• •Track record of building scalable distribution networks
• •Experience managing multi-site or remote teams
• •Strong data analysis and interpretation skills
• •Proficiency in Excel, reporting tools, and Power BI
• •Experience designing SOPs, KPIs, and scalable workflows
• •Fluency in German and English

Tasks

• •Oversee end-to-end distribution and warehouse operations
• •Ensure compliance with GDP, FDA, and ISO standards
• •Develop scalable logistics strategies to minimize costs
• •Manage relationships with freight carriers and warehouse providers
• •Monitor delivery performance and inventory integrity KPIs
• •Recruit and train warehouse and customer service staff
• •Lead multi-level customer support and technical service teams
• •Establish service level and customer satisfaction metrics
• •Design customer escalation protocols and feedback loops
• •Develop technical documentation and adapt ERP systems
• •Partner with Sales to ensure cohesive customer experiences
• •Manage forecasting and statistical demand analysis
• •Analyze sales data to develop accurate demand forecasts
• •Communicate supply chain insights to key stakeholders
• •Mentor and lead high-performing operations teams
• •Manage departmental budgets and resource allocation
• •Drive a culture of continuous improvement and engagement

Tools & Technologies