DeepL
Senior Manager - Customer Support(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
New Job?Nejo!
The AI Job Search Engine
LO
Lovehoney GroupDirector Customer Care(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Description
As a Director of Customer Care, you will lead global teams to ensure exceptional service around the clock, drive automation through AI tools, and collaborate across departments to enhance the customer experience and resolve issues effectively.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Proven leadership experience in a global customer care role
- •Expertise in Zendesk, Salesforce, AI tools, and automation solutions
- •Strong analytical skills
- •Excellent communication and collaboration skills
- •Customer-focused mindset with a passion for delivering exceptional experiences
Education
Bachelor's degree
OR
Master's degree
OR
Doctoral / PhD
Work Experience
approx. 1 - 4 years
Tasks
- •Oversee customer care teams across Australia, Europe, and North America
- •Ensure seamless 24/7 operations and regional alignment
- •Implement AI tools to automate customer interactions and operational processes
- •Develop strategies to enhance customer satisfaction using data and AI insights
- •Collaborate with Tech, Product, Marketing, and Operations teams
- •Integrate customer feedback into business improvements
- •Define and track KPIs to measure performance
- •Analyze trends and identify root causes of customer issues
- •Implement long-term solutions for continuous improvement
Tools & Technologies
ZendeskSalesforceAI toolsautomation solutions
Languages
English – Business Fluent
Benefits
Flexible Working
- •Hybrid work model
More Vacation Days
- •Additional holiday for tenure
Corporate Discounts
- •Unique discounts
- •50% discount on products
Learning & Development
- •Customized training opportunities
Healthcare & Fitness
- •Gym benefits
Mental Health Support
- •Mental wellbeing platform
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Lovehoney Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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LO
Lovehoney GroupDirector Customer Care(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
As a Director of Customer Care, you will lead global teams to ensure exceptional service around the clock, drive automation through AI tools, and collaborate across departments to enhance the customer experience and resolve issues effectively.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Proven leadership experience in a global customer care role
- •Expertise in Zendesk, Salesforce, AI tools, and automation solutions
- •Strong analytical skills
- •Excellent communication and collaboration skills
- •Customer-focused mindset with a passion for delivering exceptional experiences
Education
Bachelor's degree
OR
Master's degree
OR
Doctoral / PhD
Work Experience
approx. 1 - 4 years
Tasks
- •Oversee customer care teams across Australia, Europe, and North America
- •Ensure seamless 24/7 operations and regional alignment
- •Implement AI tools to automate customer interactions and operational processes
- •Develop strategies to enhance customer satisfaction using data and AI insights
- •Collaborate with Tech, Product, Marketing, and Operations teams
- •Integrate customer feedback into business improvements
- •Define and track KPIs to measure performance
- •Analyze trends and identify root causes of customer issues
- •Implement long-term solutions for continuous improvement
Tools & Technologies
ZendeskSalesforceAI toolsautomation solutions
Languages
English – Business Fluent
Benefits
Flexible Working
- •Hybrid work model
More Vacation Days
- •Additional holiday for tenure
Corporate Discounts
- •Unique discounts
- •50% discount on products
Learning & Development
- •Customized training opportunities
Healthcare & Fitness
- •Gym benefits
Mental Health Support
- •Mental wellbeing platform
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Lovehoney Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Lovehoney Group
Industry
Retail
Description
The company is the world’s leading sexual wellbeing company, offering innovative, high-quality sex toys, lingerie, and accessories.
Not a perfect match?
- DeepL
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Full-timeWith HomeofficeSeniorBerlin - Delivery Hero
Director, Product Management (Consumer, Content)(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - SNP Schneider-Neureither & Partner SE
Director Global IT I Operations & Run(m/w/x)
Full-timeWith HomeofficeSeniorHeidelberg, Hamburg, Berlin, Thale, Magdeburg, München - deskbird
Director of Customer Success(m/w/x)
Full-timeWith HomeofficeSeniorMünchen, Hamburg, Berlin - Insider One
Account Director - DACH(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin