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zooplus SE
3mo ago

Delivery Experience Manager(m/w/x)

München
Full-timeWith Home OfficeExperienced

Description

In this role, you will focus on enhancing the delivery experience by managing relationships with service providers, developing strategies for customer satisfaction, and collaborating with teams to implement innovative solutions.

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Requirements

  • •Graduate degree or equivalent with experience in customer-oriented logistics services
  • •Ability to manage projects and identify customer requirements
  • •High analytical competence and advanced IT skills
  • •Profound knowledge of Last Mile market and logistics
  • •Excellent problem-solving skills with a result-oriented approach
  • •Fluent English communication skills; additional European language is a plus
  • •Business proficiency in German or French
  • •Willingness to travel

Education

Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Oversee delivery service quality
  • •Advocate for customer experience
  • •Manage relationships with Delivery Service Providers
  • •Handle contract management and strategic communication
  • •Develop long-term country strategies
  • •Implement annual roadmaps for customer satisfaction
  • •Monitor customer satisfaction trends
  • •Set priorities based on customer feedback
  • •Coordinate cross-functional teams for improvement projects
  • •Scout for market innovations in delivery solutions
  • •Lead as an expert in relevant tools and processes
  • •Align with the sales team to enhance local customer experience

Languages

English – Business Fluent

German – Business Fluent

French – Business Fluent

Benefits

Corporate Discounts

  • •20% discount in shop
  • •Corporate rates at gym

Learning & Development

  • •Internal and external training

Team Events

  • •Team events

Modern Equipment

  • •Company mobile phone
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of zooplus SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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