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MediaMarktSaturn Retail Group
last mo.

CX Program Manager(m/w/x)

München, Ingolstadt
Full-timeWith Home OfficeSenior

Description

As a CX Program Manager, you will lead cross-functional initiatives to enhance customer experience, collaborating with various teams to turn insights into actionable improvements while ensuring projects are executed effectively and on time.

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Requirements

  • •Bachelor’s degree in Business, Marketing, Communications, or related field
  • •10+ years in customer experience, program/project management, or cross-functional coordination roles
  • •Strong project management and organizational skills
  • •Excellent communication and stakeholder management abilities
  • •Analytical mindset with ability to interpret data and drive insights
  • •Ability to manage multiple initiatives simultaneously in a fast-paced environment
  • •Proficiency in CX and/or project tools (e.g. TheyDo, Jira, MS Projects or similar)
  • •English required; German is a strong advantage
  • •Highly proactive and detail oriented
  • •Natural collaborator who builds trust and alignment
  • •Passionate about delivering exceptional customer experiences

Education

Bachelor's degree
OR
Master's degree

Work Experience

10 years

Tasks

  • •Drive planning and execution of Customer Experience initiatives
  • •Track progress across multiple departments
  • •Collaborate with business analysts to convert feedback into actionable insights
  • •Partner with countries and central functions for effective resolution of customer pain points
  • •Apply Customer Journey Mapping to address customer needs
  • •Break internal silos in developing CX measures
  • •Maintain visibility on all CX-related topics
  • •Ensure clarity on ownership, deadlines, and progress updates
  • •Act as the voice of the customer in internal discussions
  • •Ground budget planning and vendor decisions in customer impact
  • •Stay updated on best practices in the retail sector
  • •Proactively introduce improvements to enhance customer experience
  • •Serve as the central contact between the CX team and country organizations
  • •Translate customer insights into tangible improvements

Tools & Technologies

TheyDoJiraMS Projects

Languages

English – Business Fluent

German – Basic

Benefits

More Vacation Days

  • •30 days vacation

Retirement Plans

  • •Company pension plan

Corporate Discounts

  • •Employees discount

Healthcare & Fitness

  • •Fitness collaborations

Learning & Development

  • •Training and education
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